IT Support Technician - Colchester

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

We're looking for ICT support technicians to join our busy ICT team in supporting the implementation of our new electronic patient records system 'Epic. These posts are fixed term posts to help the trust prepare for and support the go live of Epic. You'll be forming the team that will be visiting every area of the acute hospital as well as several community locations, testing to ensure all workstations meet the requirements for Epic.

No two days are the same within ICT and you will be working with different technologies and providing support for staff who use a wide range of clinical and non-clinical software and hardware.

We're busy rolling out new hardware to help with patient care and you will be involved and key operative in this rollout and ongoing management. You'll also be involved in all aspects of 2nd line supporting, helping our colleagues in our acute hospitals and with travel to our community sites too.

This is an outstanding opportunity for aspiring and rising ICT technician with technical skills and the desire to learn and expand on their knowledge.

You will have a base site of Colchester Hospital, with a requirement to attend at Ipswich Hospital at least once per week.

See more about this job here:-

https://www.youtube.com/watch?v=LUVYu5y6Gys

Our current service operates Monday - Friday 0800-1700, this may in the future change to include 7-7 coverage with differing start and end times to your shift/duty, and candidates should be aware

Main duties of the job

To test and sign off compliancy of trust computers for Epic use.
To replace failing devices in clinical and corporate areas.
To act as an escalation point for junior colleagues for technical issues
To provide 2nd line support to the Trust and to other team members adhering toService Level Agreement timescales and requirements .
To provide assistance with the deployment of the Trust's IP & analogue Telephony solutions providing technical & administration support.
To install, maintain and troubleshoot desktop hardware and software.
To carry out any work necessary to upgrade PCs and applications to conform to Trust standards.
To troubleshoot the Trust's printer estate logging calls with the supplier and managing calls through to resolution.
To provide assistance, advice, and fault resolution to users of Trust IT equipment, systems, and network, working to agreed SLAs.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

Date posted

06 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

432-HR2340-24

Job locations

Colchester Hospital

Colchester

CO4 5JL

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Experience of supporting a multi-vendor environment
Proven experience in an IT support /systems management capacity with experience of supporting a complex multi-vendor environment
Problem solving / troubleshooting basic technical issues

Desirable

NHS IT experience

Knowledge

Essential

Basic networking skills
Basic IP Telephony System Support
Network documentation concepts
Knowledge of Microsoft Windows Operating Systems and MS server Products
Knowledge of network printing
Working knowledge of MS OFFICE product suite
Anti -Virus solutions
Basic analytical skills and the ability to apply them towards the investigation of existing installations

Desirable

NHS/CFH Applications
Cisco / Extreme configuration and support
SNMPC Network monitoring
Mitel IP Telephony Support
SCCM/Zenworks Administration

Qualifications

Essential

5 GSCSs at Grade C or above, or equivalent, including Mathematics and English
Microsoft Qualified or similar

Desirable

HND Computer Science or similar
ITIL qualifcation

Personal

Essential

Ability to discuss problems and work in conjunction with 3rd parties on fault resolution.
Good manual dexterity is essential.
Written skills are essential to produce documentation.
Verbal skills should be of sufficient levels to communicate effectively
Creativity and the ability to think laterally are essential for solving technical issues

Person Specification

Experience

Essential

Experience of supporting a multi-vendor environment
Proven experience in an IT support /systems management capacity with experience of supporting a complex multi-vendor environment
Problem solving / troubleshooting basic technical issues

Desirable

NHS IT experience

Knowledge

Essential

Basic networking skills
Basic IP Telephony System Support
Network documentation concepts
Knowledge of Microsoft Windows Operating Systems and MS server Products
Knowledge of network printing
Working knowledge of MS OFFICE product suite
Anti -Virus solutions
Basic analytical skills and the ability to apply them towards the investigation of existing installations

Desirable

NHS/CFH Applications
Cisco / Extreme configuration and support
SNMPC Network monitoring
Mitel IP Telephony Support
SCCM/Zenworks Administration

Qualifications

Essential

5 GSCSs at Grade C or above, or equivalent, including Mathematics and English
Microsoft Qualified or similar

Desirable

HND Computer Science or similar
ITIL qualifcation

Personal

Essential

Ability to discuss problems and work in conjunction with 3rd parties on fault resolution.
Good manual dexterity is essential.
Written skills are essential to produce documentation.
Verbal skills should be of sufficient levels to communicate effectively
Creativity and the ability to think laterally are essential for solving technical issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.