Administrator - Mill Road Therapy Centre

East Suffolk and North Essex NHS Foundation Trust

Information:

This job is now closed

Job summary

Are you an organised, enthusiastic individual with a knack for keeping things running smoothly? Do you thrive in a supportive and close-knit environment? The North East Essex Administration Team is looking for an administrator to join us at Mill Road Therapy Centre in Colchester!

Be at the heart of our operations in the vibrant Mill Road Therapy Centre, surrounded by a dedicated and friendly team of professionals. If you would like to work in a small Team but have a big impact, work closely with a tight-knit group of administrators who collaborate to ensure seamless support for our clinical teams and patients, then this is the role for you.

Apply today and join us in delivering excellent service and support at Mill Road Therapy Centre.

This is a fixed term post until 31 December 2025

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Main duties of the job

Consistent provision of administration support to the team.

To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.

To utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

26 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Fixed term

Duration

10 months

Working pattern

Part-time

Reference number

432-HR2260- 24

Job locations

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ


Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

  • Excellent numeracy/literacy skills
  • Excellent IT skills

Desirable

  • Previous Customer Service Experience
  • Knowledge of SystmOne
  • Knowledge of Care Flow
  • Knowledge of Evolve

Qualifications

Essential

  • GCSE in English and Maths

Knowledge

Essential

  • Confidentiality and Data Protection
  • Customer service

Desirable

  • Understanding and knowledge of patient needs within the NHS
Person Specification

Experience

Essential

  • Excellent numeracy/literacy skills
  • Excellent IT skills

Desirable

  • Previous Customer Service Experience
  • Knowledge of SystmOne
  • Knowledge of Care Flow
  • Knowledge of Evolve

Qualifications

Essential

  • GCSE in English and Maths

Knowledge

Essential

  • Confidentiality and Data Protection
  • Customer service

Desirable

  • Understanding and knowledge of patient needs within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Service Manager

Kelly Gavrilovic

Kelly.Gavrilovic@esneft.nhs.uk

07866047697

Date posted

26 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Fixed term

Duration

10 months

Working pattern

Part-time

Reference number

432-HR2260- 24

Job locations

Mill Road Therapy Centre

Mill Road

Colchester

CO4 5LJ


Supporting documents

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