Administration Assistant

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

The Transfer of Care Hub at Colchester Hospital has an opportunity for an experienced Administration Assistant to join our friendly team.

You will provide efficient and pro-active administration support alongside our existing team and will be a key contact for patients and families dealing with a range of queries.

Please note, this is a fixed term or secondment position until 3rd March 2025. Internal candidates will be offered a secondment position only.

Main duties of the job

You will be responsible for working independently providing a full range of secretarial and administrative support and therefore must be highly organised and show the ability to prioritise a busy workload under pressure.

In this role you will be expected to adhere to policies and procedures to provide a comprehensive and high quality service. You will be able to deal efficiently and courteously with patient and staff enquiries.

You will need to demonstrate an interest in the discharge pathway of patients and have some knowledge of the current discharge process within the acute hospital and community setting.

You will need to be an effective communicator in often challenging situations, have good interpersonal skills and feel confident working as part of a small team.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

29 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Fixed term

Duration

3 months

Working pattern

Full-time

Reference number

432-HR1781-24

Job locations

Colchester

Turner Road

Colchester

CO4 5JL

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

oPrevious administrative role
oWorking collaboratively as part of a team
oAdvanced IT Systems including - Microsoft Office
oExperience of communicating with a range of people both within and external to the organisation

Desirable

oNHS experience
oExperience of working with members of the public
oSupervision/co-ordination of other team members

Qualifications

Essential

oGCSE grade 5/C or equivalent in English and Maths
oNVQ level 3 in administration/secretarial or equivalent experience

Knowledge

Essential

oCustomer service

Desirable

oNHS Knowledge of relevant work area

Skills

Essential

oExcellent communication skills(written and verbal) to deal with complex or sensitive information
oGood attention to detail and accuracy
oGood organisational skills

Person Specification

Experience

Essential

oPrevious administrative role
oWorking collaboratively as part of a team
oAdvanced IT Systems including - Microsoft Office
oExperience of communicating with a range of people both within and external to the organisation

Desirable

oNHS experience
oExperience of working with members of the public
oSupervision/co-ordination of other team members

Qualifications

Essential

oGCSE grade 5/C or equivalent in English and Maths
oNVQ level 3 in administration/secretarial or equivalent experience

Knowledge

Essential

oCustomer service

Desirable

oNHS Knowledge of relevant work area

Skills

Essential

oExcellent communication skills(written and verbal) to deal with complex or sensitive information
oGood attention to detail and accuracy
oGood organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.