Clerical Officer - Gynae and Obstetric Ultrasound

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

We are looking for an enthusiastic and organised Clerical Officer to fill a vacancy that has arisen within the busy gynae and obstetric ultrasound part of our Radiology Department. You will be based at Colchester General Hospital within Constable wing. This post is to cover maternity leave until 5th November 2025, part time 30 hours per week.

Please note the available shift pattern is 8:00 am - 4:00 pm, Tuesday to Friday

You will have excellent interpersonal and communication skills, together with proven clerical ability. Being able to work under pressure is essential as is the ability to work both independently and as part of a team. Working knowledge of Microsoft Office applications is required.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. This will need to be discussed with your line manager.

Main duties of the job

To provide a high standard of clerical service and, where necessary, reception duties across the department, adhering to guidelines and policies.
To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT systems and retrieving information as and when required
To become a confident user on all hospital systems to enable accurate input of complete patient information into the departmental (CRIS) and hospital computer systems (LRC).
To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff when required.
To deal with telephone callers politely and efficiently and understand the need to refer on to a relevant member of staff when necessary.
To plan and book appointments in priority order in accordance with GP/Consultant requirements and departmental policy in a timely and efficient manner
Liaise with depart Consultants, radiographers and sonographers to ensure room availability and lists are correctly booked.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

09 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

432-HR1410-24

Job locations

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ2 in Customer Care
ECDL or equivalent

Experience

Essential

Previous experience in an office environment
Proven experience working on a reception, booking appointments, waiting list targets.
Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
Experience of working with the general public

Desirable

Previous experience of working in NHS, Radiology or healthcare environment.
Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Knowledge

Essential

Competence in use of various computer software packages including Microsoft outlook and Word
Use of CRIS Radiology system
Able to demonstrate working knowledge of confidentiality issues

Desirable

Use of Hospital system Lorenzo, Evolve
Microsoft Office programmes.
Understanding of basic medical terminology

Person Specification

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ2 in Customer Care
ECDL or equivalent

Experience

Essential

Previous experience in an office environment
Proven experience working on a reception, booking appointments, waiting list targets.
Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
Experience of working with the general public

Desirable

Previous experience of working in NHS, Radiology or healthcare environment.
Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Knowledge

Essential

Competence in use of various computer software packages including Microsoft outlook and Word
Use of CRIS Radiology system
Able to demonstrate working knowledge of confidentiality issues

Desirable

Use of Hospital system Lorenzo, Evolve
Microsoft Office programmes.
Understanding of basic medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.