Receptionist

Job summary

We are looking for an enthusiastic and organised Receptionist to join our professional team in Stowmarket.

We are an Integrated Team comprising of Nurses, Occupational Therapists, Physiotherapists, Social Workers and support staff. Our focus is ondelivering high quality holistic care for those in our local community.

We are looking for someone with a positive attitude who will be able to work autonomously and be able to prioritise workload.

The ideal candidate will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This post is the first point of contact into the department so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.

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Main duties of the job

• To provide a reception service for patients attending appointments on site, working closely with clinical staff from several health service providers.
• To support patients attending the department for clinic appointments
• To provide a service for all patient enquiries either by telephone or in person.
• Reconciling of appointments to ensure they are reconciled in a timely manner, preferably on the day of appointment.
• To contribute to general administrative support to the INT team and Area 3 including:
• Opening and redirecting mail ensuring all urgent communications are actioned immediately.
• Checking data accuracy at all times and following correct procedures for management of all patientrecords.
• To arrange ambulance and taxi transport for patients as required and assist with related queries

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Stowlodge Centre

Chilton Way

Stowmarket

IP14 1SZ

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Stowlodge Centre

Chilton Way

Stowmarket

IP14 1SZ

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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