Administration Assistant - Wheelchair Services

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

North East Essex Wheelchair Service provides assessment and provision of wheelchairs, pressure care and postural management to clients of all ages living with a long term disability.

North East Essex Wheelchair Service is currently based within Clacton Hospital, however there are plans to move the service to Colchester in 2024/25.

This role is office based therefore the current and future location needs to be noted by applicants. Our core working hours are Monday to Friday 08:30 - 16:30

We would invite you to apply if you enjoy supporting clients to live independent lives, have strong communication skills with people with varying disabilities and differing communication difficulties alongside efficient and skilled administrative qualities.

You will work alongside other administrators, Occupational Therapists and Engineers to deliver high quality and efficient care to our clients demonstrating the Trusts values at all times.

Main duties of the job

To provide a client centred and supportive administrative role to the Wheelchair Service Team.
To be the central point of contact for clients, their support network, referrers, internal and external organisations.
Client centred job role - strong communicator, face to face with clients of all ages and differing communication abilities.
To provide a kind, understanding approach to all clients accessing the service.
Consistent provision of comprehensive and efficient secretarial / administrative support.
To use your own initiative, managing, prioritising, planning and organising own time using extensive knowledge, skills and experience.
To be a 'Team Player' working in a way that encourages high performance from other staff, with the aim of maintaining optimum efficiency within the department.
To support other team members to deliver an efficient wheelchair service to clients and their support networks.
To utilise the required technology/hospital systems/new technology or system(s) and support other team members to do so to deliver an efficient administrative/secretarial service.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

22 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR842-24

Job locations

Clacton Hospital

Tower Road

Clacton on Sea

CO15 1LH

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

oGCSE grade 5/C or equivalent in English and Maths
oNVQ level 3 in administration/secretarial or equivalent experience

Experience

Essential

oPrevious administrative role
oAdvanced IT Systems including - Microsoft Office
oExperience of communicating with a range of people both within and external to the organisation

Desirable

oNHS experience
oExperience within relevant work area
oExperience of working with members of the public

Person Specification

Qualifications

Essential

oGCSE grade 5/C or equivalent in English and Maths
oNVQ level 3 in administration/secretarial or equivalent experience

Experience

Essential

oPrevious administrative role
oAdvanced IT Systems including - Microsoft Office
oExperience of communicating with a range of people both within and external to the organisation

Desirable

oNHS experience
oExperience within relevant work area
oExperience of working with members of the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.