Switchboard Administrator - Ipswich
East Suffolk and North Essex NHS Foundation Trust
This job is now closed
Job summary
We are looking for an enthusiastic and well motivated person to join our switchboard team at Ipswich Hospital.
23:00 - 0700 - Working four on, four off over a six week rotational rota.
You must demonstrate the ability to work as part of a close-knit team, show a commitment to providing the highest standard of service and possess excellent communication skills.
To fulfil this post you will undertake 3 weeks 'on the job' training during which time you will be working a full 37.5 hour week covering all shifts.
You will then train on night shifts for 4 nights until your training is complete. Your normal contracted hours will commence after this.
Main duties of the job
- To provide an efficient and courteous first line support service to patients, public and staff as a member of the Trust's Switchboard, which operates 24 hours every day by participating in the shift rota.
- To receive and direct telephone calls both internally and externally.
- To act as the first point of contact for emergency calls of all types (cardiac arrest, fire and emergency lines) and monitor and respond appropriately to all the Trust's emergency systems.
- To provide a 24 hr service to the Trust for the following services: Fire Alarms, Intruder Alarms, Plant/Gas Alarms, Bone Bank Alarms, Cook Chill Alarm & Lift Alarms. Administrators will action appropriate procedures when these alarms are activated.
- To provide support for Trust IT systems and applications, managing and escalating incidents in accordance with Service Level Agreements in conjunction with Trust support staff and third party support organisations.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is thatTime Mattersto everyone. Across the Trust we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
Date posted
18 July 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
432-HR804-24
Job locations
Ipswich Hospital
Heath Rd
Ipswich
IP4 5PD
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Ipswich Hospital
Heath Rd
Ipswich
IP4 5PD
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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