East Suffolk and North Essex NHS Foundation Trust

Infrastructure Engineer

Information:

This job is now closed

Job summary

By joining our Infrastructure team, you will play a key role in shaping the future of healthcare delivery, enhancing patient outcomes an optimising healthcare. This is a unique opportunity to be part of a dynamic team, contributing your expertise to a project that promises impactful change. If you are passionate about healthcare technology and eager to make a real difference, we welcome you to join us on this transformative journey.

Our work schedule for the Infrastructure team includes process improvements and project delivery where we have a number of key infrastructure initiatives underway including (Win11 deployment, Unified Communications, AD domain consolidation, Legacy technology replacement)

We value teamwork, enthusiasm and dedication to delivering exceptional customer service. In this fast-paced environment, you will face diverse challenges every day. You can look forward to a varied, inspiring and rewarding career.

Main duties of the job

As an Infrastructure Engineer within our NHS trust, you will have a diverse range of responsibilities aimed at ensuring the smooth operation of our ICT systems. Your primary focus will be on resolving incidents, problems, and service requests in a timely manner, adhering to agreed service level agreements (SLAs). You will be the go-to person for troubleshooting and providing technical solutions to infrastructure-related issues. Your expertise and support will be invaluable in maintaining a high standard of service delivery.

Key Responsibilities include:

  • Collaborate with colleagues and stakeholders to implement and support and make improvements to technologies such as VOIP, networking, Azure, end point management, VMWare, and more.
  • Troubleshoot and resolve infrastructure issues promptly, ensuring minimal disruption to critical services.
  • Proactively monitor alerts, system performance, capacity, and security, implementing necessary enhancements and optimizations.
  • Qualifications and Experience:
  • Previous experience as an Infrastructure Engineer, preferably within the healthcare sector or a similarly demanding industry.
  • Strong knowledge of networking protocols, server administration, and virtualization technologies.
  • Experience with Azure, MDM, VOIP, and VMWare is highly desirable.
  • Proficiency in supporting Windows operating systems and familiarity with Windows 11

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

Details

Date posted

10 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR761-24

Job locations

Ipswich / Colchester

Ipswich / Colchester

IP4 5PD


Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifcation

Essential

  • Relevant qualification or significant experience of working at degree level Evidence of continued professional development

Desirable

  • CCNA, MCP, MCSE,
  • ITIL Qualification

Experience

Essential

  • Support/Infrastructure management Capacity with experience of supporting a complex multi-vendor environment.
  • Experience in a role within an organisation with 1000+ users working in a Voice Services environment
  • Proven experience of workload planning and delivery of key targets within a service environment.

Desirable

  • NHS IT experience
  • A good working knowledge of Information Security

Skills and Knowledge

Essential

  • Extensive knowledge of ICT & Technology
  • Good understanding of change management
  • Strong communication skills both written and verbal
  • Understanding of the NHS and current agenda
  • Knowledge of Problem Solving Root Cause Analysis methods

Desirable

  • NHS/CFH Applications
Person Specification

Qualifcation

Essential

  • Relevant qualification or significant experience of working at degree level Evidence of continued professional development

Desirable

  • CCNA, MCP, MCSE,
  • ITIL Qualification

Experience

Essential

  • Support/Infrastructure management Capacity with experience of supporting a complex multi-vendor environment.
  • Experience in a role within an organisation with 1000+ users working in a Voice Services environment
  • Proven experience of workload planning and delivery of key targets within a service environment.

Desirable

  • NHS IT experience
  • A good working knowledge of Information Security

Skills and Knowledge

Essential

  • Extensive knowledge of ICT & Technology
  • Good understanding of change management
  • Strong communication skills both written and verbal
  • Understanding of the NHS and current agenda
  • Knowledge of Problem Solving Root Cause Analysis methods

Desirable

  • NHS/CFH Applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich / Colchester

Ipswich / Colchester

IP4 5PD


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich / Colchester

Ipswich / Colchester

IP4 5PD


Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Infrastructure Manager

Michael Hudson

michael.hudson@esneft.nhs.uk

Details

Date posted

10 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR761-24

Job locations

Ipswich / Colchester

Ipswich / Colchester

IP4 5PD


Supporting documents

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