HR Helpdesk Supervisor

Job summary

Are you a dynamic and senior admin manager with HR experience looking to contribute to a busy but supportive Human Resources team?

We are seeking to recruit a highly motivated and enthusiastic individual to supervise the ESNEFT Employee helpdesk supporting staff across 2 acute hospital sites and several community facilities.

We are building on our existing staff helpline and developing a professional shared services model approach to ensure HR delivers an efficient and effective service to the Trust via the Employee Helpdesk.

The role will provide the day to day supervision of the Employee Helpdesk.

You will have excellent communication and interpersonal skills and have proven administrative and IT skills. You will be able to provide a high level of customer service, showing empathy and understanding in dealing with queries.

This role will be based at IP-city, Ipswich, however you will be required to work across sites.

Main duties of the job

You will supervise the helpdesk administration team; ensuring a proactive and responsive professional service is delivered to all staff.

You will assist the operational manager to ensure internal and external reports are completed accurately and meet deadlines, ensuring effective and efficient processes are in place to support the HR function by standard operating procedures, deal with day to day issues and problems with the HR function, identifying and implementing actions and making recommendation for approval where required.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

IP-City Centre

Ipswich

IP2 8SD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

IP-City Centre

Ipswich

IP2 8SD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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