Job summary
Are you looking for a career in HR?
This is a varied and enjoyable role, where you will be providing initial advice and support to both clinical and non-clinical areas within the Trust.
The role will involve advising staff and managers on terms, conditions and policies as well as providing admin support to the Employee Relations Team on a range of casework including absence, probationary and conduct.
We are continuing to improve our service and you will be involved in supporting the Employee Relations function of the Employee Helpdesk where you take phone calls and answer queries via the ticketing system.
You will have general admin experience, including experience of working in a high volume environment and relevant NVQ 2 or equivalent.
The role can be based at either Colchester or Ipswich sites, you will be required to work across both sites as and when required.
Main duties of the job
- You will provide a proactive and responsive first point of contact to staff contacting the ER Service Desk.
- Work from the Trust's policies and procedures, provide basic advice and guidance to employees and managers to resolve day to day queries.
- Support the team with comprehensive administrative tasks and the management of projects, gathering information and undertaking enquiries as and when necessary.
- You will facilitate the smooth running of the service under the direction and supervision of senior colleagues.
- You will act as an ambassador for Department and for the Trust, as the first point of contact to the Department.
- Contribute effectively to ensure KPIs are achieved.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
Job description
Job responsibilities
- To provide a proactive and responsive first point of contact to staff contacting the ER Service Desk.
- To contribute to the achievement of the HR Teams KPIs and Trust targets around the workforce agenda.
- To handle high volume inbound calls.
- Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
- To work with the Head of Employee Relations to support national initiatives and related matters.
- Provide a customer focussed, timely and efficient service to all client groups.
- Build, develop and maintain positive and productive relationships with staff and managers throughout the Trust.
- Provide routine advice, guidance and support to staff and managers regarding their understanding and interpretation of HR policies and practices.
- Escalate complex HR cases/issues to senior members of the Team.
- Assist with the development and administration of the exception reportingprocess/systems.
- Administer, maintain and update relevant systems and databases e.g. ESR, service desk database systems.
- Provide secretarial support to relevant meetings.
For full details of the responsibilities and duties of this role please see the attached job description.
Job description
Job responsibilities
- To provide a proactive and responsive first point of contact to staff contacting the ER Service Desk.
- To contribute to the achievement of the HR Teams KPIs and Trust targets around the workforce agenda.
- To handle high volume inbound calls.
- Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
- To work with the Head of Employee Relations to support national initiatives and related matters.
- Provide a customer focussed, timely and efficient service to all client groups.
- Build, develop and maintain positive and productive relationships with staff and managers throughout the Trust.
- Provide routine advice, guidance and support to staff and managers regarding their understanding and interpretation of HR policies and practices.
- Escalate complex HR cases/issues to senior members of the Team.
- Assist with the development and administration of the exception reportingprocess/systems.
- Administer, maintain and update relevant systems and databases e.g. ESR, service desk database systems.
- Provide secretarial support to relevant meetings.
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
Essential
- Educated to a minimum GCE or equivalent
- NVQ Level 2 in a relevant subject or equivalent qualification or significant equivalent previous proven experience
Desirable
- Specialist qualification (or working towards)
- Evidence of Continuing Professional Development
Experience
Essential
- Evidence of working in high volume administration
- Experience of working within a pressurised and busy environment
- Microsoft Office and IT experience
- Understanding of best practice within recruitment
- Demonstrable experience in dealing with sensitive and confidential information
Desirable
- Experience of dealing with confidential information
- Minute taking
Knowledge and Skills
Essential
- Understanding and recognising the importance of confidentiality and data protection
- Understanding of policies and procedures, regulatory and legislative rules
- Understanding of and commitment to the promotion of equal opportunities and diversity management
- Excellent written and verbal communication skills
- Ability to prioritise and meet deadlines in a pressured environment and deal with complex processes
- Strong customer focus
Desirable
- NHS IT systems (eg ESR, Integra)
Person Specification
Qualifications
Essential
- Educated to a minimum GCE or equivalent
- NVQ Level 2 in a relevant subject or equivalent qualification or significant equivalent previous proven experience
Desirable
- Specialist qualification (or working towards)
- Evidence of Continuing Professional Development
Experience
Essential
- Evidence of working in high volume administration
- Experience of working within a pressurised and busy environment
- Microsoft Office and IT experience
- Understanding of best practice within recruitment
- Demonstrable experience in dealing with sensitive and confidential information
Desirable
- Experience of dealing with confidential information
- Minute taking
Knowledge and Skills
Essential
- Understanding and recognising the importance of confidentiality and data protection
- Understanding of policies and procedures, regulatory and legislative rules
- Understanding of and commitment to the promotion of equal opportunities and diversity management
- Excellent written and verbal communication skills
- Ability to prioritise and meet deadlines in a pressured environment and deal with complex processes
- Strong customer focus
Desirable
- NHS IT systems (eg ESR, Integra)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
