Ward Clerk - Martlesham Ward

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

Martlesham ward are recruiting for a new ward clerk who will be able to work autonomously, be able to prioritise their workload, and work well within our team. You will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.

Martlesham ward has bed capacity of 28 inpatients beds consisting of short and long stay patients. The unit is part of the Trauma and Orthopaedic where we deliver high quality care for patients including diagnostic and treatment.

Ward clerks are the first point of contact for visitors and patients to the ward, so we need someone who will ensure that the Trust's 'OAK' Values are used at all times to ensure the best patient experience.

We are an extremely motivated and passionate team determined to deliver excellent and high standards of holistic nursing care in a pleasant environment with friendly and supportive staff.

Please note this post may close early if we receive a high number of applications.

Main duties of the job

Your duties will include admission and discharge of patients on Lorenzo and Evolve computer systems, booking of appointments and filing of notes, answering phones and liaising with multidisciplinary teams/departments across the trust.

You should be able to work autonomously, be able to prioritise your workload and to work well within a team. You will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.

It would be beneficial to have NHS experience and possess excellent IT and clerical skills. You will be dealing with the staff and general public so it is paramount that you have good people skills. Working hours will be varied, so you must be flexible.

About us

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR357-24

Job locations

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Job description

Job responsibilities

Maintaining ward diary information.
Arrange patient appointments.
Check computer details each morning and expected dates of discharge, updating as required.
Maintain safe and tidy working environment, update ward notice boards and report maintenance problems to estates.
Maintain confidentiality at all times relating to patient care within the ward area.
Assist the Ward Sister in undertaking clerical duties/administration duties.
To welcome patients and visitors to the ward in an appropriate manner, showing them to the bed on request.

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

Maintaining ward diary information.
Arrange patient appointments.
Check computer details each morning and expected dates of discharge, updating as required.
Maintain safe and tidy working environment, update ward notice boards and report maintenance problems to estates.
Maintain confidentiality at all times relating to patient care within the ward area.
Assist the Ward Sister in undertaking clerical duties/administration duties.
To welcome patients and visitors to the ward in an appropriate manner, showing them to the bed on request.

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Good clerical experience
Excellent written and verbal communication skills
Experience of contact with members of the public

Desirable

Previous ward clerk experience
Knowledge of Medical Records
Experience of team work
Experience of Lorenzo

Qualifications

Essential

Basic standard of education

Desirable

Evidence of on-going development as appropriate

Knowledge

Essential

Knowledge and understanding of data protection and confidentiality

Desirable

Experience of Microsoft applications

Person Specification

Experience

Essential

Good clerical experience
Excellent written and verbal communication skills
Experience of contact with members of the public

Desirable

Previous ward clerk experience
Knowledge of Medical Records
Experience of team work
Experience of Lorenzo

Qualifications

Essential

Basic standard of education

Desirable

Evidence of on-going development as appropriate

Knowledge

Essential

Knowledge and understanding of data protection and confidentiality

Desirable

Experience of Microsoft applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.