East Suffolk and North Essex NHS Foundation Trust

Receptionist - Welcome Desk (Ipswich Hospital)

This job is now closed

Job summary

We are currently looking to recruit a part time receptionist for the Welcome Desk at Ipswich Hospital.

This is a permanent position working 15 hours per week - Friday & Saturday 12:00 - 20:00

In this role you will be the first point of contact for patients and visitors.

You should have the ability to work under your own initiative as well as part of a small team, supporting other Team Members and Managers.

Main duties of the job

Duties will include:

Meet, greet and direct patients and visitors to the correct destination
Registering Blue Badges
Assisting patients, visitors and staff with parking queries
General Enquirie

You must have:

Good verbal and written communication skills
Good IT skills (Microsoft Office)
Excellent attention to detail
A customer-orientated approach
The ability to manage competing priorities

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

15 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR91-24

Job locations

Ipswich Hospital

Ipswich

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Experience of working with the public

Desirable

Experience of working within the NHS

Qualifications

Essential

A good general education

Desirable

Customer Service Training
NVQ in Customer Service

Knowledge & skills

Essential

The ability to work as a part of a team and to collaborate and build relationships with peers and client representatives
Excellent IT skills
Ability to communicate with members of the public, sometimes in stressful situations

Desirable

Understanding Customer Services within a hospital environment

Person Specification

Experience

Essential

Experience of working with the public

Desirable

Experience of working within the NHS

Qualifications

Essential

A good general education

Desirable

Customer Service Training
NVQ in Customer Service

Knowledge & skills

Essential

The ability to work as a part of a team and to collaborate and build relationships with peers and client representatives
Excellent IT skills
Ability to communicate with members of the public, sometimes in stressful situations

Desirable

Understanding Customer Services within a hospital environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)