Receptionist/Admin Support - ENT/Oral Surgery

Job summary

We are currently recruiting for a dynamic and flexible admin support and receptionist. The role is based at Colchester Hospital and the successful post holder will be working within a very demanding but rewarding environment and will need to be flexible.

Providing the best service to our patients is vital and you will therefore need to be passionate about patient care and customer service. The role will consist of booking patients in and out in an efficient and sensitive manner via the electronic kiosks via In-touch, ensuring all clinic outcomes are recorded in an efficient and timely manner, and notifying G.P.s and/or other referrers into the service of patient D.N.A.s (did not attends). You will also be required to assist the secretarial and admissions team of ENT & Oral surgery as and when needed.

You willhave previous experience working in a customer facing environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust.

If you are committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment, please contact us to talk about opportunities and come for a visit.

Main duties of the job

• To provide a friendly and effective service to patients who visit the clinic.
• To support the team, including clinical with administrative duties.
• To ensure a high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• To utilise the required technology / hospital systems including Big Hand / Evolve / Careflow / Intouch and any other new technology or system(s) that are introduced and support other team members to do so to deliver an efficient administrative service.
• To reconcile clinic outcome forms in the agreed timeframe.
• To undertake responsibility for the generic email system ensuring that these are dealt with in a timely manner.
• To phone patients for appointments.

About us

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Primary Care Centre

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Primary Care Centre

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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