Administrator/Receptionist - Diabetes Centre

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

We have an excellent opportunity for a full time Administrator/Receptionist within the Diabetic Foot Clinic and Diabetes Centre at Ipswich Hospital.

You will be a member of the team providing an efficient Administrative / Reception support to the Diabetic Foot Clinic and the Diabetes Centre.

You will be responsible for carrying out administrative, reception and telephone enquiry duties, adhering to policies and procedures to provide a comprehensive high quality service, and to be able to deal efficiently and courteously with patient and staff enquiries.

Main duties of the job

To provide an efficient Administrative and Reception Service at the Diabetic Foot Clinic and Diabetes Centre.

Provide an efficient and courteous service to all patients visiting or contacting the Centre

Ensure clinics are booked efficiently to maximise capacity

About us

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

06 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR2084-23

Job locations

Ipswich Hospital

Ipswich

IP4 5PD

Job description

Job responsibilities

Provide an efficient administrative service supporting the Clinical and Administrative Teams within the Diabetic Foot Clinic and Diabetes Centre

Providing a friendly efficient and patient focussed reception service at the Diabetic Foot Clinic.

For full details of the responsibilities of this role please see the attached job description.

Job description

Job responsibilities

Provide an efficient administrative service supporting the Clinical and Administrative Teams within the Diabetic Foot Clinic and Diabetes Centre

Providing a friendly efficient and patient focussed reception service at the Diabetic Foot Clinic.

For full details of the responsibilities of this role please see the attached job description.

Person Specification

Experience

Essential

Working with vulnerable members of the public both in person & by telephone
Extensive previous office based administrative work
Experience of working with confidential documentation

Desirable

Previous NHS administrative experience

Qualifications

Essential

GCSE c grade (or equivalent) English and Maths

Personal Skills

Essential

Good communication skills
Ability to work well in a team
Good attention to detail & accuracy
Able to deal appropriately with sensitive & condifential information
Able to plan and prioritise effectively & work within defined deadlines

Knowledge

Essential

Confidentiality & Data Protection/GDPR regulations
Extensive knowledge of Microsoft Office

Desirable

NHS IT Systems
Lorenzo & Evolve
Audio typing

Person Specification

Experience

Essential

Working with vulnerable members of the public both in person & by telephone
Extensive previous office based administrative work
Experience of working with confidential documentation

Desirable

Previous NHS administrative experience

Qualifications

Essential

GCSE c grade (or equivalent) English and Maths

Personal Skills

Essential

Good communication skills
Ability to work well in a team
Good attention to detail & accuracy
Able to deal appropriately with sensitive & condifential information
Able to plan and prioritise effectively & work within defined deadlines

Knowledge

Essential

Confidentiality & Data Protection/GDPR regulations
Extensive knowledge of Microsoft Office

Desirable

NHS IT Systems
Lorenzo & Evolve
Audio typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.