Administrative Assistant - Audiology IPH

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen here in the Audiology Team at Ipswich Hospital for someone to join our Service as a part time Administrative Assistant.

The successful candidate will be a self-driven individual with a keen eye for detail and excellent communication skills. They will work alongside the Audiologists and Hearing Therapists to provide the best care possible.

The new role is to work Thursdays and Fridays weekly.

Main duties of the job

Agreeing and making outpatient follow up appointments- by contacting patients, either by telephone, letter or personally following GP or staff referral and generate letter on Lorenzo
Rearrange clinics and inform patients of changes of appointments.
Manage patient administration and booking of all outreach clinics.
Deal with telephone and face-to-face complaints effectively and refer to appropriate individual if necessary.
Deal with hearing aid repair and battery requests face to face
Make accurate data entries into Patient Management Systems including registering of patients
To manage incoming and outgoing mail
Photocopying and scanning of the department
Managing the department email accounts.
To maintain confidentiality at all times

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

15 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR1965-23

Job locations

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description and person specification.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description and person specification.

Person Specification

Skills

Essential

Excellent communication and interpersonal skills
Willing and adaptable to learn new task
Observant and able to recognise changes and report appropriately

Experience

Essential

Experience of Administration Duties
Working with the public both face to face and on the phone

Desirable

Customer Care Training
Experience of hospital computerised systems such as Medway, ERS

Knowledge

Essential

Computer Literate including Microsoft Office
Knowledge of deaf awareness and need for adaptive communication

Desirable

Knowledge of British Sign Language

Qualifications

Essential

GCSE English and Maths

Person Specification

Skills

Essential

Excellent communication and interpersonal skills
Willing and adaptable to learn new task
Observant and able to recognise changes and report appropriately

Experience

Essential

Experience of Administration Duties
Working with the public both face to face and on the phone

Desirable

Customer Care Training
Experience of hospital computerised systems such as Medway, ERS

Knowledge

Essential

Computer Literate including Microsoft Office
Knowledge of deaf awareness and need for adaptive communication

Desirable

Knowledge of British Sign Language

Qualifications

Essential

GCSE English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.