Clinical Support Officer

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Integrated Care Teams to be free to provide clinical care.

This is for maternity leave cover working Monday to Friday, 9am to 5pm.

Clinical Support officers will be an integral part of the Integrated Care Team teams, managing non clinical administration and other tasks which may include:

Datix administration
Submitting Loan Equipment forms
Checking that everything is ready prior to visits eg: quarterly injections
Chasing up medication requests with prescribers
Dropping off equipment to patients homes
Arranging periodic reviews eg: Catheter Review
Preparing dressings boxes for community nursing
Management and tracking of equipment availability eg: Syringe Drivers

They will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including photocopying, printing.

Main duties of the job

To act as an ambassador for the organisation and their team by providing a high standard of communication skills at all times
To deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate
To effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting positive image
To use internal processes and own initiative for escalation of complaints in an effective, timely manner
To manage often complex clinical personal information according to Caldicott guidelines
Book appointments for patients.
To liaise with other professionals as needed
Working with clinicians, ensure patients are discharged once treatment completed, discharging the patient from the relevant IT systems and filing all paperwork in accordance with organisational policy
To use electronic systems effectively in order to maintain safe standards of record-keeping, and database management following all relevant procedures and guidance
To manage incoming information, process it and pass it on to the relevant practitioner

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

09 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

432-HR1623-23

Job locations

Kennedy House

Clacton

CO15 4AB

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Competent IT skills including Word, Outlook and Excel
Excellent numeracy and literacy

Desirable

ECDL or similar

Experience

Essential

Previous general office experience
Experience of working with confidential and sensitive information and data
Experience of using Microsoft packages

Desirable

Previous secretarial support experience
Previous meeting management experience

Skills

Essential

Ability to take minutes
Will need to be car driver with valid UK and have access to a car for work purposes

Knowledge

Essential

Knowledge of office administration and office equipment
Knowledge of Microsoft packages, including diary management
Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance

Person Specification

Qualifications

Essential

Competent IT skills including Word, Outlook and Excel
Excellent numeracy and literacy

Desirable

ECDL or similar

Experience

Essential

Previous general office experience
Experience of working with confidential and sensitive information and data
Experience of using Microsoft packages

Desirable

Previous secretarial support experience
Previous meeting management experience

Skills

Essential

Ability to take minutes
Will need to be car driver with valid UK and have access to a car for work purposes

Knowledge

Essential

Knowledge of office administration and office equipment
Knowledge of Microsoft packages, including diary management
Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.