Receptionist - Clacton Diagnostic Centre

East Suffolk and North Essex NHS Foundation Trust

This job is now closed

Job summary

Come and work at our new Diagnostic Centre at Clacton Hospital as a Receptionist in our Endoscopy Unit.

This is a fixed term position until 31st March 2024 however, there is a possibility that this may be extended. This post will be based at our new Community Clacton Diagnostic Centre, but you will be based at Colchester Hospital for training until January 2024.

Our Clacton Diagnostic Centre is expanding its current services by opening a new, exciting, state of the art Endoscopy Unit brining a diagnosis service closer to where patients are and offering a choice to speed up access to care. This is part of NHS England's 14 new Diagnostic Centres that they have been developing. This will be a brand newfacility with innovative ways of working.

This role will be integral in the creation of the new service, creating new pathways for patients to be treated in the community. You will be a friendly face for patients entering the unit.

The working pattern for this role is Monday to Friday 9:00 - 17:00

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. Please ensure you have discussed this with your line manager.

Main duties of the job

Deliver high quality, approachable and helpful reception service for all patients and visitors
To ensure that all patients are registered efficiently and accurately, both on the SystmOne and Careflow systems as required
Flexibility will be required to provide cover for annual leave, bank holidays and sickness absences.
To collect and record personal information from patients/relatives on arrival in the department in an appropriate and confidential manner.

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

09 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Fixed term

Duration

5 months

Working pattern

Full-time, Part-time

Reference number

432-HR1407-23

Job locations

Clacton Diagnostic Centre

Tower Road

Clacton

CO15 1LH

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

oExcellent IT and Computer Literacy Skills
oAble to work under Pressure and as part of a Team
oExcellent Communication Skills, verbal and non-verbal

Desirable

oReception/Ward Clerk experience in Primary Care or Hospital based setting

Qualifications

Essential

oGCSE grade 5/C or equivalent in English and Maths

Desirable

oNVQ level 2 in administration/secretarial or equivalent
oMedical terminology

Knowledge

Essential

oKnowledge of Microsoft and other computer packages and computer literate
oUnderstanding of GDPR and Confidentiality

Desirable

oKnowledge of SystmOne and Careflow and other NHS computer systems.

Person Specification

Experience

Essential

oExcellent IT and Computer Literacy Skills
oAble to work under Pressure and as part of a Team
oExcellent Communication Skills, verbal and non-verbal

Desirable

oReception/Ward Clerk experience in Primary Care or Hospital based setting

Qualifications

Essential

oGCSE grade 5/C or equivalent in English and Maths

Desirable

oNVQ level 2 in administration/secretarial or equivalent
oMedical terminology

Knowledge

Essential

oKnowledge of Microsoft and other computer packages and computer literate
oUnderstanding of GDPR and Confidentiality

Desirable

oKnowledge of SystmOne and Careflow and other NHS computer systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.