Call Analyst - Care Coordination Centre
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Job summary
The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community. Operational 24 hours per day, 7 days per week we are the referral route for both East and WestSuffolkbased patients and also some that live in North East Essex.
The CareCoordinationCentre has established itself as the starting point for many specialist services as their dedicated referral route and is expanding all the time
Our office is based in Ipswich, you will be required to work in the office full time whilst you are training, home working will be incorporated once you are fully trained. We are currently doing a mixture of office and home working
If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team.
Weekend working - this is paid at enhanced rates
Sustainable Home internet is required to support remote working when applicable
Main duties of the job
It is a busy contact centre that takes over 18000 calls per month and processes in excess of 11000 referrals each month ensuring community based patients receive the care the require.
If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team we would like to hear from you.
We are looking to fill a range of shifts. Which will include both weekend working and some 10 hours shifts that are worked on a rotational basis for the full time posts.
About us
One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted
21 August 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
432-HR1090-23
Job locations
Constantine House
Constantine Road
Ipswich
IP1 2DH
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Constantine House
Constantine Road
Ipswich
IP1 2DH
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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