Job summary
We are looking for an Business Analyst to join the well-established ESNEFT Robotic Process Automation (RPA) team.
You will work as part of the Digital Automation Team, which is accountable for the architectural design, development, testing and supports all aspects of Intelligent Robotic Process Automation (RPA) within ESNEFT. The RPA team is responsible for delivering and supporting the RPA platform and surrounding environment, as well as upholding RPA capabilities for consistent delivery of automation design, development and solution implementation.
This role involves the specification, development and use of system automations, taking part in frequent meetings and stand-ups. This role will provide you with continuous work and training support opportunities and there will be regular mentor sessions for the entire period which will ensure that your work meets the requirements of the RPA programme.
We will provide training in Intelligent RPA software, enabling you to broaden your technology horizons in a cutting-edge and fast-moving technology discipline.
If you have any questions or would like to arrange an informal discussion about the role, please email Richard Small: richard.small@esneft.nhs.uk
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.
Main duties of the job
Key elements of this role include:
- Using business process modelling in describing how organisation carries out its internal processes.
- The hierarchy of process models and techniques for description including skills required for support change.
- Modelling core business processes both at an organisational level and at the process level, showing all elements involved from triggering events to process endpoints.
- Documenting and analysing tasks.
- The use of gap analysis in improving business processes.
- Understanding and interpreting high complex user stories.
- Partaking in technical discussions with team members.
- Liaising with clinicians and administrators to resolve technical queries.
About us
One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A
Job description
Job responsibilities
- To undertake training as necessary and work towards development targets as agreed.
- To undertake Blue Prism automation software training.
- To take part in the technical discovery of automation solutions by way of evaluating existing business processes.
- Critical evaluation of business processes, requirement gathering, discovering value added opportunities and preparing automation solutions for development.
- To perform improved troubleshooting to help eliminate technical blockades during automation development process.
- Work with the team to maintain the day-to-day operation of the automation platform, including system upgrade change management and subsequent solution testing.
- Assist the development team with configuration and exception resolution of automations.
- Dealing with external and internal queries, this may include providing complex or sensitive non-clinical information.
- Maintain working relationships with colleagues to facilitate team building and effective delivery.
- Liaising with software suppliers or third parties, raising tickets and escalating issues.
For full details of the responsibilities and duties of this role please see the attached job description.
Job description
Job responsibilities
- To undertake training as necessary and work towards development targets as agreed.
- To undertake Blue Prism automation software training.
- To take part in the technical discovery of automation solutions by way of evaluating existing business processes.
- Critical evaluation of business processes, requirement gathering, discovering value added opportunities and preparing automation solutions for development.
- To perform improved troubleshooting to help eliminate technical blockades during automation development process.
- Work with the team to maintain the day-to-day operation of the automation platform, including system upgrade change management and subsequent solution testing.
- Assist the development team with configuration and exception resolution of automations.
- Dealing with external and internal queries, this may include providing complex or sensitive non-clinical information.
- Maintain working relationships with colleagues to facilitate team building and effective delivery.
- Liaising with software suppliers or third parties, raising tickets and escalating issues.
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
Essential
- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 or equivalent experience
Desirable
- Any Business analysis certification
- Any RPA or automation certification
Experience
Essential
- Experience of using a logical or systematic approach to work based problem solving or troubleshooting.
- Experience of finding possible answers to current or future problems.
- Relevant experience of documenting business processes.
- Experience of communicating with a range of people both within and external to the organisation.
- Experience of challenging ideas/processes and advising on alternative courses of action where appropriate.
- Experience of providing/presenting information to others in a variety of formats.
- Working collaboratively as part of a team
- Experience of using IT Systems including Microsoft Office product suite.
Desirable
- Experience of analysing business processes
- NHS experience
- Programming experience
- Use of process mapping software
Knowledge and Skills
Essential
- Excellent oral and written communication skills with the ability to understand and interpret complex information
- Well-developed digital skills with a strong understanding of using IT tools.
- Customer service
- Knowledge of relevant work area and specialist terminology
Desirable
- A good understanding of Agile development methodologies
- A working knowledge and understanding of the software development lifecycle.
- A working knowledge and understanding of the software development lifecycle.
Person Specification
Qualifications
Essential
- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 or equivalent experience
Desirable
- Any Business analysis certification
- Any RPA or automation certification
Experience
Essential
- Experience of using a logical or systematic approach to work based problem solving or troubleshooting.
- Experience of finding possible answers to current or future problems.
- Relevant experience of documenting business processes.
- Experience of communicating with a range of people both within and external to the organisation.
- Experience of challenging ideas/processes and advising on alternative courses of action where appropriate.
- Experience of providing/presenting information to others in a variety of formats.
- Working collaboratively as part of a team
- Experience of using IT Systems including Microsoft Office product suite.
Desirable
- Experience of analysing business processes
- NHS experience
- Programming experience
- Use of process mapping software
Knowledge and Skills
Essential
- Excellent oral and written communication skills with the ability to understand and interpret complex information
- Well-developed digital skills with a strong understanding of using IT tools.
- Customer service
- Knowledge of relevant work area and specialist terminology
Desirable
- A good understanding of Agile development methodologies
- A working knowledge and understanding of the software development lifecycle.
- A working knowledge and understanding of the software development lifecycle.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
