CCC Administrator (Long COVID Service)

Job summary

A new and exciting opportunity has arisen for a highly motivated individual to join our admin team with the Suffolk & North East Essex Long Covid Assessment Service.

Can you remain calm under pressure? Do you have a can-do approach? If so, we want to hear from you. We recognise that administrators are vital to the smooth operation of our service. It is essential that the successful applicant can work efficiently & effectively as you will act as the first contact for patients that have been referred to the service.

You will join an established administration team currently based at 86 Sandy Hill Lane, Ipswich, working alongside a team of dedicated professionals including nurses, therapists, Social Prescribers and General Practitioners. Your training will be at 86 Sandy Hill Lane, Ipswich which has free on-site parking. The opportunity to work from home will be available once full training has been provided.

This will require a strong and stable internet connection.

Interviews will be held remotely using Microsoft Teams 22nd April

Fixed term full time - hours to be discussed

Main duties of the job

• Distribution of referrals and paperwork from a shared mailbox
• Outbound calls to referrers (GP Surgeries) regarding incomplete referrals or missing information
• New referrals being processed in SystmOne
• Ensuring patients records are up to date with contact numbers and email addresses.
• Appointment bookings for Video Group Clinics - SNELCAS & Chest Physio
• Management of appointments - telephone, video and face to face
• Sending email invitations and reminders to patients
• Use of Outlook & Microsoft Teams
• Outbound calls to patients offering appointments either VGC, initial Ax, follow up or final follow up.
• Inbound calls dealing with general enquiries
• Onward referrals - referring patients to serviced deemed appropriate by SNEELCAS clinicians. Use of appropriate referral forms in SystmOne.
• Ensuring Resource Directory is up to date with the latest information.
• Management of data reporting using Microsoft Excel.

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

Please ensure you read the attached information regarding Covid vaccination requirements.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

86 Sandy Hill Lane

Ipswich

IP3 0NA

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

86 Sandy Hill Lane

Ipswich

IP3 0NA

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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