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Milton Keynes University Hospital NHS Foundation Trust

Administration Apprentice- Staff Health and Wellbeing

The closing date is 29 April 2026

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Job summary

Administration Apprentice- Staff Health and Wellbeing

Department Staff Health and Wellbeing

Band: Apprenticeship

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

Are you ready to embark on an incredible career opportunity at Milton Keynes University Hospital (MKUH)?

o Are you looking to take the next step and develop your skills?o Do you have excellent clinical and communication skills and have a real passion about delivering high-quality Occupational Health and Wellbeing services. If so, this role is perfect for you!

An opportunity has arisen for an enthusiastic, motivated individual to join the Occupational Health Administration Team.

You will be responsible for a variety of administration duties and be expected to work independently but will be part of the wider administration team within the Occupational Health Department.

You will possess excellent organisation and communication skills, be flexible and well-motivated, who enjoys working with people, engaging with colleagues at all levels and will possess a flexible and positive attitude to work.

You will be the first point of contact for our service users when they contact the department either by phone, email or in person and will assist the team in creating a welcoming, caring and safe environment.

You must have a good standard of general education, and you will also need an excellent telephone manner and have the ability to work under pressure.

Interview 11 May 2026

Main duties of the job

'We care We communicate We collaborate We contribute'

'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' ''NHS Survey, 2024''

The Apprenticeship programme will be delivered by our external NHS approved training provider. You will take part in interactive workshops and be assigned a tutor to support you throughout the programme, as well as receiving support from the MKUH Apprenticeship Team. To apply, you must have evidence of Maths & English GCSE passes (or equivalent. In addition to this, you must also have good communication skills, enjoy working individually and in a team.In line with Apprenticeship Funding rules, please only apply for this role if all of the below factors apply to you.o You are 16 years old or over,o You have resided in the UK or EEA for at least the past 3 years,o You can produce evidence of your Maths & English GCSE (or equivalent) qualifications,o You will not be in full time education at the point of starting this role,o You have not previously undertaken a similar or higher qualification (E.g a degree in Business Administration)Please bring your Maths and English certificates with you to interview, should you be invited.If you are unsure if your circumstances meet the above criteria, please email Apprenticeships@mkuh.nhs.uk and we can advise.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Details

Date posted

15 April 2026

Pay scheme

Other

Salary

£14,722 a year per annum

Contract

Apprenticeship

Duration

17 months

Working pattern

Full-time

Reference number

430-CORP26-390A

Job locations

Occ.Health - Acute/Community (Dept)

Milton Keynes

MK6 5LD


Job description

Job responsibilities

The main aim of this role is to provide administrative and receptionist support for all services provided by the Staff H&WB Department. The Staff H&WB Department is a specialist clinical service; the services patients are referred to as staff or employee.

To deliver a high quality Occupational Health service, as part of the multi-disciplinary team, by undertaking a range of non-clinical tasks

To be the first point of contact for staff, managers and income generation customers. This may be by e-mail, letter, telephone or face-to-face

To collect, date stamp and distribute post accordingly

Triage and manage the department email inbox, ensuring appropriate action is taken in a timely manner

Be reactive to short notice changes that affect clinic capacity, amending and moving appointments, having appropriate knowledge of clinicians skillset to ensure staff are seen by the correct clinician in the right clinic

To provide effective and comprehensive secretarial and administrative support to the Staff Heath and Wellbeing Team

Have an excellent understanding of processes and procedures in the department in relation to, but not limited to, pre-placements, management referrals, support services such as counselling

Please refer to the Job Description for further details

Job description

Job responsibilities

The main aim of this role is to provide administrative and receptionist support for all services provided by the Staff H&WB Department. The Staff H&WB Department is a specialist clinical service; the services patients are referred to as staff or employee.

To deliver a high quality Occupational Health service, as part of the multi-disciplinary team, by undertaking a range of non-clinical tasks

To be the first point of contact for staff, managers and income generation customers. This may be by e-mail, letter, telephone or face-to-face

To collect, date stamp and distribute post accordingly

Triage and manage the department email inbox, ensuring appropriate action is taken in a timely manner

Be reactive to short notice changes that affect clinic capacity, amending and moving appointments, having appropriate knowledge of clinicians skillset to ensure staff are seen by the correct clinician in the right clinic

To provide effective and comprehensive secretarial and administrative support to the Staff Heath and Wellbeing Team

Have an excellent understanding of processes and procedures in the department in relation to, but not limited to, pre-placements, management referrals, support services such as counselling

Please refer to the Job Description for further details

Person Specification

Qualifications and knowledge

Essential

  • GCSE/CSE or equivalent in English and Math's

Desirable

  • Experience of administrative, reception and clerical skills
  • Experience of customer service
  • Experience of working with a variety of computer software packages

Experience

Desirable

  • Previous administrative/reception duties
  • Previous employment within an NHS background
  • Occupational Health experience

Skills

Essential

  • Excellent telephone skills
  • Ability to organise and prioritise a consistent workload
  • Excellent time management skills
  • Willingness to learn about Occupational Health
  • Ability to work on own initiative and as part of a team
  • Ability to cope with tight deadlines and completing priorities
  • Well-developed customer focus
  • Flexible and pragmatic approach to problems and working practices
  • Ability to develop strong working relationships with staff and others

Personal and people development

Essential

  • Evidence of Continuous Professional Development

Communication

Essential

  • Excellent interpersonal skills and the ability to influence others
  • Excellent communication skills, both verbal and written
  • Ability to deal with difficult/emotional situations
Person Specification

Qualifications and knowledge

Essential

  • GCSE/CSE or equivalent in English and Math's

Desirable

  • Experience of administrative, reception and clerical skills
  • Experience of customer service
  • Experience of working with a variety of computer software packages

Experience

Desirable

  • Previous administrative/reception duties
  • Previous employment within an NHS background
  • Occupational Health experience

Skills

Essential

  • Excellent telephone skills
  • Ability to organise and prioritise a consistent workload
  • Excellent time management skills
  • Willingness to learn about Occupational Health
  • Ability to work on own initiative and as part of a team
  • Ability to cope with tight deadlines and completing priorities
  • Well-developed customer focus
  • Flexible and pragmatic approach to problems and working practices
  • Ability to develop strong working relationships with staff and others

Personal and people development

Essential

  • Evidence of Continuous Professional Development

Communication

Essential

  • Excellent interpersonal skills and the ability to influence others
  • Excellent communication skills, both verbal and written
  • Ability to deal with difficult/emotional situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Occ.Health - Acute/Community (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Occ.Health - Acute/Community (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Staff Health & Wellbeing Administration Supervisor

Alison Cook

alison.cook@mkuh.nhs.uk

Details

Date posted

15 April 2026

Pay scheme

Other

Salary

£14,722 a year per annum

Contract

Apprenticeship

Duration

17 months

Working pattern

Full-time

Reference number

430-CORP26-390A

Job locations

Occ.Health - Acute/Community (Dept)

Milton Keynes

MK6 5LD


Supporting documents

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