Job summary
Support Team Supervisor
Band 3
(based on a standard working rota) All evening, night and weekends are paid at an enhanced rate and with the shift pattern for the role.
Hours: Full Time - Various Hours/Shifts
Do you enjoy leading and inspiring a team, driving them towards success?
Are you passionate about meeting set services level agreements while ensuring compliance with health and safety regulations and infection control standards?
Can you work effectively both independently and as part of a team?
If you are ready for an exciting challenge, join our dynamic and fast-paced department as a support team leader. We would love to hear from you.
You will be required to also work closely with clinical service teams and our hospital visitors.
Perform a wide range of duties connected to the provision of support services within the Trust and ensure a high standard of service delivery in relation to the support services functions.
Your primary duties will include the day-to-day management and supervision of a team of support (Portering) staff, monitoring response times and completion of jobs within the time frames stated in the Service Level Agreement.
Shift Pattern:
o 07.00 - 15.00
o 09.00 - 22.00
o 15.00 - 23.00
o 23.00 - 07.00
Two out of four weekends off
Hourly rates Monday - Friday 07.00 - 20.00 £12.75 - £13.61
Interview date: 01/12/2025
Main duties of the job
"- NHS Survey, 2024'' 71.3% of staff feel supported by their managers and receive good clear feedback, bettering their work.
We care We communicate We collaborate We contribute
The post holder will be required to perform a wide range of duties connected to the provision of support services within the Trust.
Post holders will ensure a high standard of service delivery in relation to the support services functions.
Primary duties will include the day to day management and supervision of a team of support (Portering) staff, monitoring response times and completion of jobs within the time frames stated in the Service Level Agreement.
Liaising with the service users to ensure practices and procedures are maintained to meet demands of the service users and comply with legislation.
Post holders will be required to work without supervision and use a high level of initiative in decision making.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
1. Organisation and forward planning of rosters, ensuring consistent staff levels across all shifts.
2. Manage allocation of staff to areas of responsibility, by forward and daily planning of available staff. Complete worked hours tracking documentation to accurately reflect staff allocation.
3. Supervision of support staff on a rota basis, 24 hours per day, 7 days per week.
4. Support Security Car-park function as required.
5. Manage Waste function to ensure legislation in relation to waste management is implemented and compliant with law. Liaise with Estates to ensure that waste is effectively removed and does not build up on site.
6. Organise and chair team meetings with support staff at regular intervals.
7. Respond to complaints in the first instance, investigate and make recommendations to changes in practice to avoid recurrence.
8. Respond to Major Incident and Code Victor and follow instructions from Duty Manager.
9. Ensure new staff are correctly inducted and trained. Arrange and ensure refresher training at least annually for all staff.
10. Ensure staff follow procedures / work instructions appropriate to the area of work, ensuring that all schedules meet Service Level Guidelines and comply with legislation in relation to waste.
Other Duties
1. Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors, and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills.
2. Undertake any training and personal development as required in relation to the job, to meet the demands of the post and changes in law.
3. Communicate effectively to all levels of the organisation and with the general public.
4. Maintain high standards of personal presentation and hygiene during the performance of their duties.
5. Plan and organise own workload with ability to prioritise tasks at short notice
6. Any other duties proportionate with the post or as directed by the line manager.
Please refer to the job description for further details.
Job description
Job responsibilities
1. Organisation and forward planning of rosters, ensuring consistent staff levels across all shifts.
2. Manage allocation of staff to areas of responsibility, by forward and daily planning of available staff. Complete worked hours tracking documentation to accurately reflect staff allocation.
3. Supervision of support staff on a rota basis, 24 hours per day, 7 days per week.
4. Support Security Car-park function as required.
5. Manage Waste function to ensure legislation in relation to waste management is implemented and compliant with law. Liaise with Estates to ensure that waste is effectively removed and does not build up on site.
6. Organise and chair team meetings with support staff at regular intervals.
7. Respond to complaints in the first instance, investigate and make recommendations to changes in practice to avoid recurrence.
8. Respond to Major Incident and Code Victor and follow instructions from Duty Manager.
9. Ensure new staff are correctly inducted and trained. Arrange and ensure refresher training at least annually for all staff.
10. Ensure staff follow procedures / work instructions appropriate to the area of work, ensuring that all schedules meet Service Level Guidelines and comply with legislation in relation to waste.
Other Duties
1. Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors, and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills.
2. Undertake any training and personal development as required in relation to the job, to meet the demands of the post and changes in law.
3. Communicate effectively to all levels of the organisation and with the general public.
4. Maintain high standards of personal presentation and hygiene during the performance of their duties.
5. Plan and organise own workload with ability to prioritise tasks at short notice
6. Any other duties proportionate with the post or as directed by the line manager.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 3 or equivalent qualification or equivalent experience in a relevant industry
Desirable
- Certificate in Supervisory Management or first line management
- Knowledge of Hospital acquired infections and infection control procedures
Experience
Essential
- Experience in using basic computer programmes such as word, excel and outlook
- Experience of team building, motivation and managing staff of all abilities
- Experience working in portering and waste management
Desirable
- Experience in NHS, public sector organisation or relevant experience
Skills
Essential
- To work on own initiative, plans, organises and manages own workload and that of others. Prioritise duties at short notice.
- Excellent communication skills at all levels
- To have high levels of tact and diplomacy, and to demonstrate assertiveness when required to resolve management situations e.g. sickness absence, conduct.
- Physically fit and able to stand most of the day
Personal and people development
Essential
- Ability to work as part of a team and independently.
- To want to develop as a leader.
- To be able to communicate with staff of all levels.
Communication
Essential
- Good verbal communication
- Good written communication
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- NVQ Level 3 or equivalent qualification or equivalent experience in a relevant industry
Desirable
- Certificate in Supervisory Management or first line management
- Knowledge of Hospital acquired infections and infection control procedures
Experience
Essential
- Experience in using basic computer programmes such as word, excel and outlook
- Experience of team building, motivation and managing staff of all abilities
- Experience working in portering and waste management
Desirable
- Experience in NHS, public sector organisation or relevant experience
Skills
Essential
- To work on own initiative, plans, organises and manages own workload and that of others. Prioritise duties at short notice.
- Excellent communication skills at all levels
- To have high levels of tact and diplomacy, and to demonstrate assertiveness when required to resolve management situations e.g. sickness absence, conduct.
- Physically fit and able to stand most of the day
Personal and people development
Essential
- Ability to work as part of a team and independently.
- To want to develop as a leader.
- To be able to communicate with staff of all levels.
Communication
Essential
- Good verbal communication
- Good written communication
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
