Job summary
Thrombosis and Anticoagulation Administrator
Department: Medicine
Band: 3
Hours: bank contract hours, 08:00-15:00
Please note that we are not able to offer sponsorship for this role.
We are looking for a flexible, enthusiastic and motivated individual to work in our busy Same Day Emergency Care (SDEC) unit. You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment.
Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. Knowledge of the Hospital - eCare system would be an advantage whilst previous NHS experience would be essential. You can expect a warm welcome, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. We are looking for a flexible, enthusiastic and motivated individual to work in our busy Same Day Emergency Care (SDEC) unit.
You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment. Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. 2 Knowledge of the Hospital - eCare system would be an advantage whilst previous NHS experience would be essential.
Interview date: Week commencing 11 August 2025
Main duties of the job
To provide effective and efficient administrative support to the anticoagulation and thrombosis service, and the Planned Care Unit
To deliver a professional, comprehensive, and efficient level of administration and coordination for patients referred to the service
To provide an effective and efficient booking administrative process.
To answer the telephone, take and deliver messages in an appropriate and helpful manner, maintaining patient confidentiality.
To liaise effectively with staff from all departments, wards, medical records, hubs, medical secretaries and GP surgeries.
To perform several administrative tasks in a diligent, professional way to assist with the smooth running of the service.
About us
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' (NHS Staff Survey 2024).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
To manage referrals to the service and maintain the referral records
To book anticoagulation face-to-face and telephone appointments on RPAS
Update planned care patient waiting list at least 2 weeks in advance
To ensure all clinics are utilised
Generate and send letters to patients advising about Planned Care appointments
To contact patients on the telephone to book short notice appointments
Communicate information to patients regarding their appointment, e.g. type of appointment, location, using appropriate techniques and access services to overcome barriers in understanding
To answer patient/staff queries on the telephone, tactfully reassure and refer to nursing staff or team leader as appropriate
To liaise with members of the team to maintain appointments and reschedule as required.
Check patients in and out of clinic using RPAS or PM Office, DNA and follow up appointments in accordance with Trust booking policy.
To maintain referral paperwork for telephone clinic.
To prepare face-to-face appointments with addressograph labels and necessary assessment/record paperwork.
Please refer to the job description for further details.
Job description
Job responsibilities
To manage referrals to the service and maintain the referral records
To book anticoagulation face-to-face and telephone appointments on RPAS
Update planned care patient waiting list at least 2 weeks in advance
To ensure all clinics are utilised
Generate and send letters to patients advising about Planned Care appointments
To contact patients on the telephone to book short notice appointments
Communicate information to patients regarding their appointment, e.g. type of appointment, location, using appropriate techniques and access services to overcome barriers in understanding
To answer patient/staff queries on the telephone, tactfully reassure and refer to nursing staff or team leader as appropriate
To liaise with members of the team to maintain appointments and reschedule as required.
Check patients in and out of clinic using RPAS or PM Office, DNA and follow up appointments in accordance with Trust booking policy.
To maintain referral paperwork for telephone clinic.
To prepare face-to-face appointments with addressograph labels and necessary assessment/record paperwork.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Literate with confidence using word and excel
- Secretarial/typing skills at NVQ level 3 or equivalent
- Use of scheduling software/eCARE
- Good standard of spoken English
Desirable
- Knowledge of medical terminology
Experience
Essential
- Previous experience working with the public/customer service
- Previous role within an administration area
- Experience of working in a busy environment dealing with an increased workload
- Working within a team
- Clerical experience in a healthcare environment
Desirable
- Previous work within the NHS
Skills
Essential
- Excellent written and verbal communication
- Interpersonal skills being able to communicate sensitively with patient / primary care teams via phone and resolve any concerns as required
- Ability to prioritise workload
- Ability to use own initiative
- Able to work as part of a team
- Ability to meet deadlines
- Task related problem-solving skills
- Excellent word processing/computer skills
Personal and people development
Essential
- Ability to work well with people and in a team
- Ability to be flexible
- Ability to work under pressure
- Ability to motivate in self-development
- Reliable
- Willingness to attend training sessions for development of own skills to enhance the service and role
Communication
Essential
- Excellent communicator / telephone manner
- Effective and adaptable communication skills
- Ability to communicate in a confidential and caring manner
- Understanding of empathy and compassion
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- An enhanced DBS check will apply to this role
Person Specification
Qualifications and knowledge
Essential
- Literate with confidence using word and excel
- Secretarial/typing skills at NVQ level 3 or equivalent
- Use of scheduling software/eCARE
- Good standard of spoken English
Desirable
- Knowledge of medical terminology
Experience
Essential
- Previous experience working with the public/customer service
- Previous role within an administration area
- Experience of working in a busy environment dealing with an increased workload
- Working within a team
- Clerical experience in a healthcare environment
Desirable
- Previous work within the NHS
Skills
Essential
- Excellent written and verbal communication
- Interpersonal skills being able to communicate sensitively with patient / primary care teams via phone and resolve any concerns as required
- Ability to prioritise workload
- Ability to use own initiative
- Able to work as part of a team
- Ability to meet deadlines
- Task related problem-solving skills
- Excellent word processing/computer skills
Personal and people development
Essential
- Ability to work well with people and in a team
- Ability to be flexible
- Ability to work under pressure
- Ability to motivate in self-development
- Reliable
- Willingness to attend training sessions for development of own skills to enhance the service and role
Communication
Essential
- Excellent communicator / telephone manner
- Effective and adaptable communication skills
- Ability to communicate in a confidential and caring manner
- Understanding of empathy and compassion
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- An enhanced DBS check will apply to this role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
