Job summary
Booking Coordinator
Department: Imaging
Band 3, Full-time £24,625 - £25,674 per annum (pro rata if Part-Time)
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
You will be responsible for providing an efficient and effective appointment system within the Imaging department. This involves dealing with all appointment requests from Health Centres, GP's, Out-Patient Clinics, and Wards.
This is a challenging roll but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The role will consist of both cross site (i.e. acute hospital/ community diagnostic centres/ witan gate) and hybrid working (designated trust work location and from home). Hours of work are rostered across 08:00-20:00/ 7 days per week.
The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.
Interview date: 17.07.2025
Main duties of the job
- The post holder will support with the management of referrals and the booking of both new and follow up appointments over a range of imaging modalities (i.e., CT, DEXA, MRI, ultrasound, Xray, etc).
- Collaboratively working as part of the imaging team, the post involves the coordination of list set-ups, amendments and cancellations.
- To liaise confidently with patients and referrers over the telephone to deal with a variety of queries.
- To ensure, in line with the Trust's Access Policy, that patients are treated in a timely and effective manner and support the delivery of patient's rights to access imaging services within maximum wait times.
- To supportthe imaging service with administrative functions such as booking protocol updates, patient pathway changes, training etc.
- The postholder will also cover other imaging booking coordinators and receptionists during periods of sickness/leave and share duties and responsibilities within the imaging A&C team based on service needs.
- The main duties of this job description will continue to evolve to meet trust objectives and national NHS targets.
About us
"We care We communicate We collaborate We contribute"
"80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Communication & relationship building:
- Ensurethat the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities:
- Coordinateand organise own workload.
Policies & Services Development:
- Contribute to the development of clinical governance processes relevant to own area of responsibility.
Financial responsibility:
- Usetrust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Managing People:
- Beresponsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Use a variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Research & development:
- To keep up to date with current issues and developments within imaging. Share best practice and inform other staff of new A&C imaging developments
Freedom to act:
- Undertaking aperiod of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Other responsibilities:
- Have a flexible approach to how contracted hours of work are scheduled and work location.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months
Job description
Job responsibilities
Communication & relationship building:
- Ensurethat the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities:
- Coordinateand organise own workload.
Policies & Services Development:
- Contribute to the development of clinical governance processes relevant to own area of responsibility.
Financial responsibility:
- Usetrust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Managing People:
- Beresponsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Use a variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Research & development:
- To keep up to date with current issues and developments within imaging. Share best practice and inform other staff of new A&C imaging developments
Freedom to act:
- Undertaking aperiod of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Other responsibilities:
- Have a flexible approach to how contracted hours of work are scheduled and work location.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months
Person Specification
Qualifications and knowledge
Essential
- 3 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 or equivalent qualification.
Experience
Essential
- Ability to input data and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Must be willing to travel to other trust sites to ensure imaging A&C service cover
Person Specification
Qualifications and knowledge
Essential
- 3 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous clerical experience.
- NVQ level 3 or equivalent qualification.
Experience
Essential
- Ability to input data and retrieve information on a computerized system.
- Previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role.
Skills
Essential
- Computer Literacy
- Able to work as part of a team and independently
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills
- Good interpersonal skills
- Willingness to learn
Personal and people development
Essential
- Must be adaptable and flexible
- Able to work under pressure
- Proactive attitude
- Calm disposition and able to deal with issues with tact and diplomacy
- Methodical with a high degree of accuracy and precision
- Desire to achieve and sustain high standards
- Able to organise and manage own workload to meet deadlines
Communication
Essential
- Effective listening, verbal and written communication skills
- Ability to communicate with staff at all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Must be willing to travel to other trust sites to ensure imaging A&C service cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
