Job summary
Patient Pathway Navigator
Department: Imaging
Fixed-term contract until 31.05.2026
Band 4 - £26,530 - £29,114 per annum pro rata
Full-time - 37.5 hours per week, all MKUH roles will be considered for flexible working
An exciting opportunity has arise for someone to join the Imaging Department at Milton Keynes University Hospital as a Patient Pathway Navigator. The role requires a high level of organisation skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives. The successful candidate must enjoy working as a team as well as having a flexible approach to working which is essential to the role.
Interview date: 30.06.2025
Main duties of the job
The Imaging Pathway Navigator will be involved from the beginning of each patient's pathway and up to the point of definitive diagnosis (whether cancer or not).
The main aims of the role are:
- Tobe the central point of contact for patients referred to the imaging team with a suspected or confirmed cancer diagnosis.
- To facilitate a seamless coordinated personalised patient pathway and experience.
- To ensure that their individual needs are supported and met throughout.
- To monitor and track patients against the National Cancer Waiting Times targets, proactively highlighting any incidences at risk of missing targets to both the imaging and cancer services teams in a timely way.
The role is varied and includes administrative work, clinic organisation and close working and support for both the clinical teams and patients to actively manage all patients through their diagnostic pathway, tracking their progress and escalating any deviations as appropriate and agreed. The Navigator will be based predominately in the Imaging Department of Milton Keynes University Hospital but may be required to work in other areas as appropriate as directed by the line manager.
About us
"We care We communicate We collaborate We contribute"
"80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Communication & relationship building:
- Require excellent interpersonal skills, to ensure accurate and effective verbal, written and electronic communication with a wide range of healthcare staff both inside and outside of the Trust as well as patients and their carers/families.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills in this role.
Responsibilities for planning & organisation of activities:
- Require excellent organisation and administrative skills.
Responsibility for patient/client care:
- Be required to put the patient, as the first priority, at the centre of all activities.
Development of policies & services:
- Participate in policy and service development.
Financial responsibility:
- Ensure theefficient and effective use of all resources used within the course of ones own duties, maintaining an awareness of the financial impact of inappropriate use.
Managing people:
- Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Use daily, IT programmes (i.e., CRIS, PACS, Cerner, etc) relevant to the work area including medical records systems.
Research & development:
- Comply with Trusts requirements and undertake administrative processes for evidence-based research and development, and surveys as indicated by clinical director for imaging or imaging leadership and management team.
Freedom of act:
- Work within Trust policies and standard operating procedures.
Other responsibilities:
- Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Communication & relationship building:
- Require excellent interpersonal skills, to ensure accurate and effective verbal, written and electronic communication with a wide range of healthcare staff both inside and outside of the Trust as well as patients and their carers/families.
Responsibilities for analysis:
- Use high levels of analytical and judgement skills in this role.
Responsibilities for planning & organisation of activities:
- Require excellent organisation and administrative skills.
Responsibility for patient/client care:
- Be required to put the patient, as the first priority, at the centre of all activities.
Development of policies & services:
- Participate in policy and service development.
Financial responsibility:
- Ensure theefficient and effective use of all resources used within the course of ones own duties, maintaining an awareness of the financial impact of inappropriate use.
Managing people:
- Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.
Responsibility for information resources:
- Use daily, IT programmes (i.e., CRIS, PACS, Cerner, etc) relevant to the work area including medical records systems.
Research & development:
- Comply with Trusts requirements and undertake administrative processes for evidence-based research and development, and surveys as indicated by clinical director for imaging or imaging leadership and management team.
Freedom of act:
- Work within Trust policies and standard operating procedures.
Other responsibilities:
- Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- GCSE (9-4) Maths and English or equivalent
- Evidence of a sound level of computer literacy (MS Teams, word, outlook, power point and excel)
- Level 3 Business Admin/ AMSPAR
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of NHS constitution
- Knowledge of PTL waiting list system
- Knowledge of 18-week referral to test
- Good understanding of health and safety requirements in the workplace
Desirable
- Medical Secretary Certificate
- ECDL
- NVQ3 Business Administration
- Knowledge of good practice and system of work within secretarial/ PA field
Experience
Essential
- Previous experience of managing a waiting list
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop.
- Logical approach to decision making and problem solving.
- Ability to work to agreed protocols and standards of good/ best practice.
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure.
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to cope with the physical demands of the role which will include manual support/ lifting of equipment safely and efficiently.
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness.
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
- Interest and willingness in teaching / training less experienced staff & students.
- Maintain online mandatory training up to date
- Patient centered and customer focused.
Communication
Essential
- Good written, verbal, and non-verbal communication skills.
- Consistently demonstrates a friendly professional attitude and approach in the workplace.
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
- Ability to work across disciplines and with a wide range of professional groups.
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
- Professional in appearance and conduct
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Person Specification
Qualifications and knowledge
Essential
- GCSE (9-4) Maths and English or equivalent
- Evidence of a sound level of computer literacy (MS Teams, word, outlook, power point and excel)
- Level 3 Business Admin/ AMSPAR
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of NHS constitution
- Knowledge of PTL waiting list system
- Knowledge of 18-week referral to test
- Good understanding of health and safety requirements in the workplace
Desirable
- Medical Secretary Certificate
- ECDL
- NVQ3 Business Administration
- Knowledge of good practice and system of work within secretarial/ PA field
Experience
Essential
- Previous experience of managing a waiting list
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop.
- Logical approach to decision making and problem solving.
- Ability to work to agreed protocols and standards of good/ best practice.
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure.
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to cope with the physical demands of the role which will include manual support/ lifting of equipment safely and efficiently.
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness.
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
- Interest and willingness in teaching / training less experienced staff & students.
- Maintain online mandatory training up to date
- Patient centered and customer focused.
Communication
Essential
- Good written, verbal, and non-verbal communication skills.
- Consistently demonstrates a friendly professional attitude and approach in the workplace.
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
- Ability to work across disciplines and with a wide range of professional groups.
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
- Professional in appearance and conduct
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
