Job summary
Imaging Medical Secretary
Department: Imaging
Fixed-term contract until 31.01.2026
Band 4 - £26,530 - £29,114 per annum pro rata
Full-time - 37.5 hours per week, all MKUH roles will be considered for flexible working
You will be responsible for providing an efficient and effective secretarial service to the Radiologist in the Imaging Department.
You will be working as part of a secretarial team as well as providing general administrative support to the department. This is a challenging role but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.
Unfortunately we are unable to offer sponsorship for this role.
Interview date: 30.06.2025
Main duties of the job
- To provide high-quality support to the consultant radiologists, speciality doctors in radiology and advanced reporting practitioners to facilitate smooth running of imaging department.
- To undertake a full range of secretarial duties including typing reports and correspondence, dealing with telephone/e-mail enquiries, arranging appointments and supporting on-going and new clinical imaging workloads.
- To gain understanding of national and local imaging standards and targets and be proactive in ensuring that imaging and the trust can deliver a service that meets with the standards and targets that have been set.
- To providea considerate, patient focused service in all dealings with patients and with staff around the hospital and throughout the whole healthcare system.
About us
"We care We communicate We collaborate We contribute"
"80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Communication & relationship building:
- Be required to adhere to the organisations standards of customer care.Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions.
Responsibilities for analysis:
- Use highhigh levels of analytical and judgement skills in this role.
- Be ableto make judgements on complex facts requiring interpretation and through comparison of available options. Exercising judgement when dealing with patient, staff or external contacts is an essential role requirement.
Responsibilities for planning & organisation of activities:
- Coordinate and organise own workload to meet departmental deadlines.
- Organise multiple scanning lists in order to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.
Responsibility for patient & client care:
- Be requiredto put the patient, as the first priority, at the centre of all activities.
Development of polices & services:
- Participatein policy and service development.
- Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.
Financial responsibility:
- Ensure the efficient and effective use of all resources used within the course of one's own duties, maintaining an awareness of the financial impact of inappropriate use.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Communication & relationship building:
- Be required to adhere to the organisations standards of customer care.Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions.
Responsibilities for analysis:
- Use highhigh levels of analytical and judgement skills in this role.
- Be ableto make judgements on complex facts requiring interpretation and through comparison of available options. Exercising judgement when dealing with patient, staff or external contacts is an essential role requirement.
Responsibilities for planning & organisation of activities:
- Coordinate and organise own workload to meet departmental deadlines.
- Organise multiple scanning lists in order to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.
Responsibility for patient & client care:
- Be requiredto put the patient, as the first priority, at the centre of all activities.
Development of polices & services:
- Participatein policy and service development.
- Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.
Financial responsibility:
- Ensure the efficient and effective use of all resources used within the course of one's own duties, maintaining an awareness of the financial impact of inappropriate use.
Please refer to the job description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent.
- Typing qualification or equivalent experience (for example RSA Level 2/3 in typing)
- Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3.
- ECDL qualification or equivalent
- Good understanding of health and safety requirements in the workplace
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of good practice and system of work within secretarial/ PA field
- Knowledge of NHS constitution
Desirable
- Level 3 Business Admin/ AMSPAR
- Good comprehension of medical terminology
Experience
Essential
- Experience as a hospital administrator/secretary/PA
- Audio typewriting and touch-typing experience
- Has experience of preparing for meetings, setting agendas, and minute taking
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop.
- Logical approach to decision making and problem solving.
- Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice.
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure.
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness.
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
- Interest and willingness in teaching / training less experienced clinical and non-clinical staff.
- Maintain online mandatory training up to date
- Patient centered and customer focused.
Communication
Essential
- Good written, verbal, and non-verbal communication skills.
- Consistently demonstrates a friendly professional attitude and approach in the workplace.
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
- Ability to work across disciplines and with a wide range of professional groups.
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
- Professional in appearance and conduct
- Ability to resolve conflicts or difficult situations
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Person Specification
Qualifications and knowledge
Essential
- Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent.
- Typing qualification or equivalent experience (for example RSA Level 2/3 in typing)
- Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3.
- ECDL qualification or equivalent
- Good understanding of health and safety requirements in the workplace
- Sound awareness of data protection, freedom of information and confidentiality issues within NHS
- Knowledge of good practice and system of work within secretarial/ PA field
- Knowledge of NHS constitution
Desirable
- Level 3 Business Admin/ AMSPAR
- Good comprehension of medical terminology
Experience
Essential
- Experience as a hospital administrator/secretary/PA
- Audio typewriting and touch-typing experience
- Has experience of preparing for meetings, setting agendas, and minute taking
Desirable
- Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)
Skills
Essential
- Good organizational and time management skills
- High level of self-motivation and ability to learn and develop.
- Logical approach to decision making and problem solving.
- Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice.
- Accountable for own professional actions.
- Ability to prioritize your own workload and work effectively under pressure.
- Flexible attitude to service provision and enthusiasm for change
- Ability to work effectively and efficiently as part of as team but also as a lone worker
- Ability to work using own initiative but also to know when to seek assistance and guidance from peers
- Proven ability to assess clinical situations & indications and act appropriately
Personal and people development
Essential
- Ability to demonstrate confidentiality and trustworthiness.
- Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
- Interest and willingness in teaching / training less experienced clinical and non-clinical staff.
- Maintain online mandatory training up to date
- Patient centered and customer focused.
Communication
Essential
- Good written, verbal, and non-verbal communication skills.
- Consistently demonstrates a friendly professional attitude and approach in the workplace.
- Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
- Ability to work across disciplines and with a wide range of professional groups.
- Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
- Professional in appearance and conduct
- Ability to resolve conflicts or difficult situations
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- To participate in the departmental shift system across 7 days of the week
- Ability to travel to all trust sites including community diagnostic centres
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
