Patient Pathway Co-ordinator - Surgery

Milton Keynes University Hospital NHS Foundation Trust

The closing date is 07 May 2025

Job summary

Patient Pathway Coordinator

Department - Patient Access, General & Urology

Band: 4

Fixed term contract

Hours:

General: 25 hours fixed term until 28th Feb 2026

Vascular: 15 hours fixed term until 2nd May 2026

Urology 14 hours fixed term until 28th Feb 2026

All MKUH roles will be considered for flexible working

An exciting opportunity has arisen for a dynamic individual to join our Patient Pathway Coordinator team within the General, Urology or Vascular on a fixed term basis.

The ideal candidate will have the ability to manage conflicting priorities whilst providing exceptional and consistent administration support to two or more consultants, a clerical background in a health care environment would be beneficial to the role.

This role requires the monitoring and management of patient pathways, ensuring that patients are seen within appropriate timeframes and are receiving their required appointments as well as providing excellent administration support to two or more consultants.

This service has complex pathways; therefore, accuracy and organisation are key. The ability to effectively communicate and work well within a team is essential.

Please note we are not able to sponsor this role.

Interview date: w/c 26.05.2025

Main duties of the job

Supporting clinical and operational teams to deliver an efficient and effective outpatient service.

Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.

Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.

About us

We care We communicate We collaborate We contribute

Admin and Clerical colleagues experience enough freedom in how to perform their work.(NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

  • Free on-site parking
  • Free refreshments
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

430-CORP25-22A

Job locations

Central Admin Support (Dept)

Milton Keynes

MK6 5LD


Job description

Job responsibilities

Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.

Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.

Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.

Supporting operational teams to deliver an efficient and effective outpatient service.

Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.

Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.

Identifying process issues and making suggestions for changes.

Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.

Acting as point of contact for GPs, other departments, and stakeholders in relation to queries.

Ensuring individual patient cases are escalated to the appropriate clinician for input as required.

Working collaboratively with other administrative teams in relation to outpatient and elective surgery bookings.

Undertaking ad hoc clinic slot amendments in accordance with local clinic booking rules.

Please refer to the job description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Job description

Job responsibilities

Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.

Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.

Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.

Supporting operational teams to deliver an efficient and effective outpatient service.

Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.

Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.

Identifying process issues and making suggestions for changes.

Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.

Acting as point of contact for GPs, other departments, and stakeholders in relation to queries.

Ensuring individual patient cases are escalated to the appropriate clinician for input as required.

Working collaboratively with other administrative teams in relation to outpatient and elective surgery bookings.

Undertaking ad hoc clinic slot amendments in accordance with local clinic booking rules.

Please refer to the job description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

Essential

  • Good general education including English at GCSE (Grade C or above) or equivalent.
  • NVQ Level 3 or relevant equivalent experience
  • Strong IT skills in relation to Microsoft packages.

Desirable

  • ECDL qualification or equivalent.

Experience

Essential

  • Customer care work experience or previous clerical experience.
  • Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
  • Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.

Desirable

  • Experience of transcribing dictation or copy typing.

Skills

Essential

  • Excellent word processing skills / computer skills.
  • Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
  • Good administrative skills.
  • Strong organisational skills with ability to prioritise.
  • Good attention to detail.
  • Ability to make decisions using own initiative.

Personal and people development

Essential

  • Willingness to attend training sessions to develop self and improve service provided to patients.

Communication

Essential

  • Effective verbal and written communication skills.
  • Good telephone manner.
  • Good all round communication skills.
  • Good customer service skills.

Specific requirements

Essential

  • Able to perform the duties of the post with reasonable aids and adaptations.
Person Specification

Qualifications and knowledge

Essential

  • Good general education including English at GCSE (Grade C or above) or equivalent.
  • NVQ Level 3 or relevant equivalent experience
  • Strong IT skills in relation to Microsoft packages.

Desirable

  • ECDL qualification or equivalent.

Experience

Essential

  • Customer care work experience or previous clerical experience.
  • Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
  • Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.

Desirable

  • Experience of transcribing dictation or copy typing.

Skills

Essential

  • Excellent word processing skills / computer skills.
  • Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
  • Good administrative skills.
  • Strong organisational skills with ability to prioritise.
  • Good attention to detail.
  • Ability to make decisions using own initiative.

Personal and people development

Essential

  • Willingness to attend training sessions to develop self and improve service provided to patients.

Communication

Essential

  • Effective verbal and written communication skills.
  • Good telephone manner.
  • Good all round communication skills.
  • Good customer service skills.

Specific requirements

Essential

  • Able to perform the duties of the post with reasonable aids and adaptations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Central Admin Support (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)


Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Central Admin Support (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)


For questions about the job, contact:

Patient Pathway Manager

Isobel Martin

isobel.martin@mkuh.nhs.uk

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

430-CORP25-22A

Job locations

Central Admin Support (Dept)

Milton Keynes

MK6 5LD


Supporting documents

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