Job summary
IT Back Office Analyst
Department IT
Band 5 £29,970 - £36,483 per annum
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
We currently have an opening for an IT Back Office Team Analyst to be a part of the Trust's Back Office team. You will be an integral part of a team that provides technical, configuration, testing and project support across the full range of the Trust Electronic Patient Record (eCare) to Trust staff and to external organizations. Support is currently provided to assist in the resolution of issues, this may require the identification and resolution of complex problems
To be successful in this role you will need to have knowledge of the Oracle Health suite of applications used in eCare. In depth experience of using Millennium configuration tools and/or recent and relevant experience of maintaining, configuring, and developing a major clinical support system, PAS or EPR would be an advantage
You will be flexible in approach, tenacious, a good team player and have an eye for detail
You can work well under pressure, always maintaining a pleasant and professional attitude. You will have excellent communication and interpersonal skills that enable you to liaise with all staff groups.Please note that there is a requirement to participate in an On Call Rota - this includes evenings, weekends, and bank holidays
If you are keen to work in a friendly team of like-minded professionals, then please apply now
Interview 10 March 2025
Main duties of the job
The post holder will provide IT Back Office support services to all staff covering the Trust's existing Patient Administration (PAS) / Electronic Patient Record (eCARE) system and the mainstream IT systems and technologies deployed around the Hospital campus.
The post holder will require a good understanding of the needs and requirements of the user community together with an in-depth knowledge of the operation and configuration of the Trust's currently deployed PAS / eCARE system to ensure that it supports the Trust's business processes and objectives on an on-going basis. Expertise on the current PAS/eCARE will have been gained through direct experience and attendance on mandatory technical training programs as approved by the software vendor and where applicable the associated NHS governing body.The post holder will also be required to configure, test, and assist in the deployment of any PAS/eCARE system upgrades that the business needs to implement ensuring that system integrity and availability is not compromised at any time.In addition, the post holder will require an understanding of the current systems and processes in use throughout the Organisation and be able to support other IT support groups in their use.In support of these core activities the post holder will be expected to develop and maintain operational procedures and implement system rules and policies to ensure systems continue to always operate effectively.
About us
'Colleagues in this staff group stated they are satisfied with their pay level.' (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
'We care We communicate We collaborate We contribute'
Job description
Job responsibilities
The IT Back Office Analyst will assist in any new system implementation projects required by the Trust where there is a need for Back Office services to support these systems.
Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE project team, IT Training section, the Registration Authority, and the Information team. Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business. Participate in meetings relating to the PAS / eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations. Maintain, support, and develop the Trusts currently deployed PAS/eCARE system which is the main electronic patient record system used within the Hospital. This system is mission critical to the business. Develop and run test scripts to validate any system modifications and upgrades that will be released to the Organisation as and when required. Assist with the development of the build and testing phases of any new deployments and system upgrades. This will include building new departments, wards etc and producing test scripts to validate processes with the change team and end users. These scripts will be used to sign off the local build and configuration of the system.
Please refer to Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
The IT Back Office Analyst will assist in any new system implementation projects required by the Trust where there is a need for Back Office services to support these systems.
Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE project team, IT Training section, the Registration Authority, and the Information team. Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business. Participate in meetings relating to the PAS / eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations. Maintain, support, and develop the Trusts currently deployed PAS/eCARE system which is the main electronic patient record system used within the Hospital. This system is mission critical to the business. Develop and run test scripts to validate any system modifications and upgrades that will be released to the Organisation as and when required. Assist with the development of the build and testing phases of any new deployments and system upgrades. This will include building new departments, wards etc and producing test scripts to validate processes with the change team and end users. These scripts will be used to sign off the local build and configuration of the system.
Please refer to Job Description for further details
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent.
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
Desirable
- ECDL qualification or equivalent
Experience
Essential
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
Desirable
- Experience of transcribing dictation or copy typing.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner.
- Good all round communication skills
- Good customer service skills.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent.
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
Desirable
- ECDL qualification or equivalent
Experience
Essential
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
Desirable
- Experience of transcribing dictation or copy typing.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner.
- Good all round communication skills
- Good customer service skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
