Job summary
Endoscopy Receptionist/ Administrator
Department: Endoscopy, Medicine Division
Band: 3, £24,071 - £25,674 Per annum, pro rata if part time
Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working
PLEASE CONSIDER IF YOU ARE ABLE TO COMMIT TO THE SPECIFIC REQUIRMENTS OF THE JOB BEFORE APPLYING.
An exciting opportunity has arisen within the Endoscopy Team for a FULL TIME Receptionist/ Administrator- working pattern will be via a rolling 4/5 week rota.The post holder will be required to work Saturdays (approx. 1 in every 4/5)The working week will incorporate mostly be long days (3 days x 10 hours + 1 day x 7.5 hours)The successful applicant will be expected to work over two sites - Milton Keynes University Hospital and Whitehouse Diagnostic Centre, MK8.
The successful applicant will need previous experience working within the NHS in an administrative or reception-based role. The role will be to provide excellent reception/ customer service to our patients as well as offer administrative support and schedule appointments. Experience of using Windows 10 and eCare would be advantageous, but not essential as full training will be given.The successful applicant must be able to demonstrate good administrative skills.
Please note that we are not able to offer sponsorship for this role.
Interview date: 30 October 2024
Main duties of the job
The role requires exemplary customer service skills, along with the ability to multi task and prioritise your own work. The role can be extremely busy with varying demands and needs, the successful applicant must be able to work well under pressure and remain courteous and professional at all times. A flexible approach to the needs of the department is essential.
They must enjoy working as part of a team and ideally will have had previous experience of working with the public.
To cover reception and support the Admission team in Endoscopy (MKUH and Whitehouse Community Diagnostic Centre)
o Interact with patients and relatives in distress in a sensitive and empathetic mannero Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating informationo Ensure all activity is finalised in a timely manner using Trust's patient administrative system (eCare) or appropriate IT system including 'did not attends' (DNAs) cancellations and dischargeso Update patient details on eCare System as appropriate, checking all demographic details on arrival or departureo Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines
About us
NHS Staff Survey: Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above)- or equivalent. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience in a health care environment.
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel
- Knowledge of NHS Administration systems and procedures
- Understanding of confidentiality in the workplace
Desirable
- oKnowledge of Waiting list procedures
Experience
Essential
- Minimum 6 months customer care work experience or previous clerical experience
- Working in a busy environment dealing with peaks of high workload and problem solving
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Clerical experience in a healthcare environment
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
- Good administrative skills
- Strong organisational skills with ability to prioritise and manage own workloads and other straightforward activities
- Good attention to detail
- Ability to make decisions using own initiative
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
- Effective Team Working
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above)- or equivalent. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience in a health care environment.
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel
- Knowledge of NHS Administration systems and procedures
- Understanding of confidentiality in the workplace
Desirable
- oKnowledge of Waiting list procedures
Experience
Essential
- Minimum 6 months customer care work experience or previous clerical experience
- Working in a busy environment dealing with peaks of high workload and problem solving
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Clerical experience in a healthcare environment
Skills
Essential
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
- Good administrative skills
- Strong organisational skills with ability to prioritise and manage own workloads and other straightforward activities
- Good attention to detail
- Ability to make decisions using own initiative
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
- Effective Team Working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
