Job summary
Bowel Cancer Screening Programme (BCSP) Administrator
Department: Bowel Cancer Screening Programme
Band: 4 £26,530- £29,114 Per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
The Milton Keynes & Buckinghamshire Bowel Cancer Screening Programme (BCSP) was launched in October 2009. It is aimed at both men and women aged between 54 and 74 years old - the objective being to reduce death from colorectal cancer by diagnosing bowel cancer at an earlier stage, as well as removing growths (polyps) that could eventually turn into cancer.
The programme is currently age-extending to eventually cover the ages of 50-74. It has also incorporated Lynch Screening from the symptomatic service. The growth of the programme has created an opportunity for a competent and motivated administrator to join our successful team.
Based at Milton Keynes Hospital, but working closely with administrative/nursing colleagues at our satellite screening sites, the post-holder will be accountable for providing an administration service to support the effective delivery of the programme. A significant proportion of the role involves data input and adherence to administrative processes to ensure the smooth running of the programme.
Previous office/clerical experience, a systematic approach, excellent attention to detail and confidence in dealing with patients (via telephone) are essential.
Interview date: w/c 30th September 2024
Main duties of the job
The post holder must also be IT literate and familiar with web-based databases. Knowledge of the Bowel Cancer Screening System (BCSS) would be advantageous, but not essential as full training will be given.
The post holder will be accountable for providing an administrative service to support the effective delivery of the programme.
A significant proportion of the role involves data input and adherence to administrative processes to ensure the smooth running of the programme.
About us
'67% of administrative and clerical staff feel they have realistic time pressures.' (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Be responsible for setting up and preparing packs for positive assessment clinics on both the Bowel Cancer Screening System (BCSS) and local systems (eCARE/ CareFlow).
Schedule assessment clinics across all sites. Respond to fluctuations in demand.
Communication
- To take phone queries from the Southern Hub/ general public/ patients/ GPs. To have a solid understanding of the screening programmes and answer simple questions; escalating queries when required.
- Maintain a close working relationship with the BCSP Programme Manager, flagging up any capacity issues to ensure the best utilisation of colonoscopy lists and report any potential cancer breaches.
General Office
- Ensure adequate supplies of stationery, consumables, bowel prep and office equipment.
- To carrying out other general office duties; i.e. faxing, laminating, shredding and maintaining appropriate level of security of documents at all times.
Other
- Participate in educational/ public awareness sessions, as required.
- Attend local and regional QA meetings when possible/ as needed (travel required).
Please refer to the Job Description for further details
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Be responsible for setting up and preparing packs for positive assessment clinics on both the Bowel Cancer Screening System (BCSS) and local systems (eCARE/ CareFlow).
Schedule assessment clinics across all sites. Respond to fluctuations in demand.
Communication
- To take phone queries from the Southern Hub/ general public/ patients/ GPs. To have a solid understanding of the screening programmes and answer simple questions; escalating queries when required.
- Maintain a close working relationship with the BCSP Programme Manager, flagging up any capacity issues to ensure the best utilisation of colonoscopy lists and report any potential cancer breaches.
General Office
- Ensure adequate supplies of stationery, consumables, bowel prep and office equipment.
- To carrying out other general office duties; i.e. faxing, laminating, shredding and maintaining appropriate level of security of documents at all times.
Other
- Participate in educational/ public awareness sessions, as required.
- Attend local and regional QA meetings when possible/ as needed (travel required).
Please refer to the Job Description for further details
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Minimum of 2 GCSE (or equivalent) at pass level including English and Maths.
- Foundation degree or equivalent experience
- Comprehensive keyboard and computer skills.
- Excellent excel, word and Power Point skills.
- Knowledge of hospital databases (CareFlow/eCARE).
- High standard of written English.
Desirable
- Knowledge of Bowel Cancer Screening System (BCSS).
Experience
Essential
- Previous clerical/ office experience
- Customer service experience
- Experience in undertaking a range of secretarial duties
- Organizing, attending and taking minutes/ notes at meetings.
Desirable
- Experience of working in a similar admin based, health care environment.
- Familiar with Endoscopy terminology
- Knowledge of the Bowel Cancer Screening Programme
- Health promotion experience.
- Ability to present high quality, well- presented letters/ documents for approval/ amendment.
Skill
Essential
- Excellent interpersonal skills.
- Excellent verbal and written skills.
- Ability to prioritise own workload, work to tight timescales and deal with interruptions.
- Ability to demonstrate initiative.
- Demonstrate the ability to support BCSP Programme Manager and Lead SSP
- Demonstrate a positive approach towards change.
- Evidence of strong team work.
- Approachable and courteous manner.
- Attention to detail
- Punctual and reliable.
Personal and people development
Essential
- Flexibility/ adaptability to be able to work according to the needs of the service.
- Attend training as necessary to the role.
- Self motivation.
Communication
Essential
- Confidence in dealing with members of the public, nursing and medical staff (mostly telephone).
- Confidence to guide patients through the screening pathway and explaining the process/ how to prepare for procedures.
- An excellent telephone manner.
- Ability to deal with (potentially) distressed patients in a sympathetic, understanding manner.
- Excellent communication skills, both written and oral.
Person Specification
Qualifications and knowledge
Essential
- Minimum of 2 GCSE (or equivalent) at pass level including English and Maths.
- Foundation degree or equivalent experience
- Comprehensive keyboard and computer skills.
- Excellent excel, word and Power Point skills.
- Knowledge of hospital databases (CareFlow/eCARE).
- High standard of written English.
Desirable
- Knowledge of Bowel Cancer Screening System (BCSS).
Experience
Essential
- Previous clerical/ office experience
- Customer service experience
- Experience in undertaking a range of secretarial duties
- Organizing, attending and taking minutes/ notes at meetings.
Desirable
- Experience of working in a similar admin based, health care environment.
- Familiar with Endoscopy terminology
- Knowledge of the Bowel Cancer Screening Programme
- Health promotion experience.
- Ability to present high quality, well- presented letters/ documents for approval/ amendment.
Skill
Essential
- Excellent interpersonal skills.
- Excellent verbal and written skills.
- Ability to prioritise own workload, work to tight timescales and deal with interruptions.
- Ability to demonstrate initiative.
- Demonstrate the ability to support BCSP Programme Manager and Lead SSP
- Demonstrate a positive approach towards change.
- Evidence of strong team work.
- Approachable and courteous manner.
- Attention to detail
- Punctual and reliable.
Personal and people development
Essential
- Flexibility/ adaptability to be able to work according to the needs of the service.
- Attend training as necessary to the role.
- Self motivation.
Communication
Essential
- Confidence in dealing with members of the public, nursing and medical staff (mostly telephone).
- Confidence to guide patients through the screening pathway and explaining the process/ how to prepare for procedures.
- An excellent telephone manner.
- Ability to deal with (potentially) distressed patients in a sympathetic, understanding manner.
- Excellent communication skills, both written and oral.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
