Job summary
Screening Engagement Officer
Department: Diabetic Eye Screening
Band 5
Hours: 37.5, all MKUH roles will be considered for flexible working
We are a rapidly growing services and are committed to providing exceptional diabetic eye screening across the Bedford Luton and Milton Keynes region (BLMK), and Bowel Cancer Screening in Buckinghamshire. Joining our team offers a unique opportunity to be part of an innovative and dynamic service, with significant opportunities for professional growth and development.
We are excited to announce a new opportunity for a Screening Engagement Officer for Diabetic Eye Screening and Bowel Cancer Screening. This role is a great opportunity for someone who wants to work in the community, raise awareness and improve patients screening journey.
This position offers an excellent opportunity for career advancement and the chance to make a meaningful impact on patient care within our expanding service.
The primary location for this role is Milton Keynes Hospital, with travel required to surrounding areas.
The role will involve assisting the development of the new BLMK Screening Programmes that are based across multiple sites. The successful candidate will be required to have excellent communication skills and experience in working with a number of professionals and able to maintain working relationships with a number stakeholders.
Main duties of the job
- To working closely with Bedfordshire, MK Communications Team and supporting with engagement and communication with the Screening programmes and Core Clinical Division.
- To liaise with local authorities, the BLMK Integrated Care Board and third-sector organisations to understand and develop plans to address inequalities in uptake and develop a team of 'screening champions' consisting of patients, healthcare staff and local community leaders (trusted voices approach) to spread the key messages of Screening Programmes.
- To organise, run and evaluate outreach and engagement sessions.
- To conduct an ongoing health equity audit and screening inequalities action plan.
- To collaborate with the Trust's patient experience team to undertake, analyse and report on patient satisfaction surveys and other experience surveys on an annual basis.
- Assist (the communications teams) with the development of a new dedicated BLMK Screening Programmes microsite and ensure this is kept up to date with any relevant programme updates and/or developments on an ongoing basis.
- Collating and Presenting data on patient cohorts, uptake, demand and capacity for screening services
The successful candidate will need to have excellent IT skills and the ability to produce information materials for patients and team members. They will also need to be able to work independently as well as in a team and be able to be flexible and work under pressure.
About us
80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work. (NHS Staff Survey 2023).
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- To engage in new and established engagement strategies and projects to ensure service equality in a wide diversity of patient cohorts, especially those in underserved communities.
- To further develop communications and engagement with seldom heard groups to raise awareness and improve education of the importance of attending your diabetic eye screening appointments.
- To liaise with local authorities, the BLMK Integrated Care Board and third-sector organisations to understand and develop plans to address inequalities in uptake and develop a team of screening champions consisting of patients, healthcare staff and local community leaders (trusted voices approach) to spread the key messages of Screening Programmes.
- Assist (the communications teams) with the development of a new dedicated BLMK Screening Programmes microsite and ensure this is kept up to date with any relevant programme updates and/or developments on an ongoing basis.
- Organise staff events, liaising with external suppliers to organise logistics and working with senior managers to ensure programmes help to deliver Trust objectives.
- To organise, run and evaluate outreach and engagement sessions.
- To devise an outreach and marketing strategy of health promotion and engagement for the diabetic eye screening programme.
- To conduct an ongoing health equity audit and screening inequalities action plan.
- To collaborate with the Trusts patient experience team to undertake, analyse and report on patient satisfaction surveys and other experience surveys on an annual basis.
- Collating and Presenting data on patient cohorts, uptake, demand and capacity for screening services.
- Routine use of Specialised Screening systems to extract and process data and information.
- Utilising data to produce reports, and being proficient in utilising Microsoft applications.
If you are passionate and want to improve health inequalities in screening and meet the qualifications, we encourage you to apply and become a valued member of our team.
Please refer to the job description for further details.
Job description
Job responsibilities
- To engage in new and established engagement strategies and projects to ensure service equality in a wide diversity of patient cohorts, especially those in underserved communities.
- To further develop communications and engagement with seldom heard groups to raise awareness and improve education of the importance of attending your diabetic eye screening appointments.
- To liaise with local authorities, the BLMK Integrated Care Board and third-sector organisations to understand and develop plans to address inequalities in uptake and develop a team of screening champions consisting of patients, healthcare staff and local community leaders (trusted voices approach) to spread the key messages of Screening Programmes.
- Assist (the communications teams) with the development of a new dedicated BLMK Screening Programmes microsite and ensure this is kept up to date with any relevant programme updates and/or developments on an ongoing basis.
- Organise staff events, liaising with external suppliers to organise logistics and working with senior managers to ensure programmes help to deliver Trust objectives.
- To organise, run and evaluate outreach and engagement sessions.
- To devise an outreach and marketing strategy of health promotion and engagement for the diabetic eye screening programme.
- To conduct an ongoing health equity audit and screening inequalities action plan.
- To collaborate with the Trusts patient experience team to undertake, analyse and report on patient satisfaction surveys and other experience surveys on an annual basis.
- Collating and Presenting data on patient cohorts, uptake, demand and capacity for screening services.
- Routine use of Specialised Screening systems to extract and process data and information.
- Utilising data to produce reports, and being proficient in utilising Microsoft applications.
If you are passionate and want to improve health inequalities in screening and meet the qualifications, we encourage you to apply and become a valued member of our team.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Educated to degree-level or equivalent experience within patient involvement, community engagement or communications/PR.
- Understanding of equality and diversity issues and how this affects patients, particularly its impact of screening take up
- Awareness of general and cultural issues and how they relate to underserved communities and seldom heard groups.
- Awareness of the linguistic and cultural backgrounds of targeted groups.
- Knowledge of media / communication issues.
- Understanding of organisational branding.
Desirable
- Understanding of communication tools and platforms.
- Knowledge and skills in market research
Experience
Essential
- Experience of working with under-represented or seldom heard groups.
- Experience of involving and working with a wide variety of public stakeholders such as patients, carers and community groups.
- Experience of organising events and conducting presentations.
- Experience of working with senior managers.
- Experience of producing information materials, e.g newsletters, leaflets, posters.
- Experience of developing and maintaining working relationships with community / voluntary groups
Desirable
- Experience of working within the diverse communities served
- Experience of working with healthcare professionals and patients in primary and/or secondary care at all levels.
- Experience of undertaking Health Equity Audits.
Skills
Essential
- Excellent verbal and written communications skills, including ability to digest information and draft copy for a variety of platforms to engage a range of audiences.
- Ability to present accurate and precise information, from small local third sector agencies to board level.
- Excellent planning and organisation skills.
- Flexible / ability to work under pressure according to workload.
- Excellent IT skills including the use of Microsoft Office, and web content management skills.
- Ability to work as part of a team and independently.
- Confident, well-organised, flexible, and composed, able to pick up a brief and develop understanding of new topics quickly.
- Self-motivated, robust, and results-orientated and able to motivate and enthuse others.
- Able to build relationships and work collaboratively with internal and external stakeholders.
Personal and people development
Essential
- Resilient and able to work in a high-pressure environment, producing content to a high standard.
- Flexible and enthusiastic.
- Proactive and self-starting.
Communication
Essential
- Effective communication skills in a multidisciplinary team.
- Efficient at managing high volumes of email and other communications.
- Able to represent the organisation effectively on the telephone and face to face.
- Is able to adapt communication to appropriate audiences and ensure inclusive approaches to communication (inclusive of patients).
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Willingness and ability to travel to all trust sites and partner organisations using own transport arrangements.
- Car driver and owner essential - you must have a full driving licence.
- Flexibility to work occasional evenings and weekends, as required.
Person Specification
Qualifications and knowledge
Essential
- Educated to degree-level or equivalent experience within patient involvement, community engagement or communications/PR.
- Understanding of equality and diversity issues and how this affects patients, particularly its impact of screening take up
- Awareness of general and cultural issues and how they relate to underserved communities and seldom heard groups.
- Awareness of the linguistic and cultural backgrounds of targeted groups.
- Knowledge of media / communication issues.
- Understanding of organisational branding.
Desirable
- Understanding of communication tools and platforms.
- Knowledge and skills in market research
Experience
Essential
- Experience of working with under-represented or seldom heard groups.
- Experience of involving and working with a wide variety of public stakeholders such as patients, carers and community groups.
- Experience of organising events and conducting presentations.
- Experience of working with senior managers.
- Experience of producing information materials, e.g newsletters, leaflets, posters.
- Experience of developing and maintaining working relationships with community / voluntary groups
Desirable
- Experience of working within the diverse communities served
- Experience of working with healthcare professionals and patients in primary and/or secondary care at all levels.
- Experience of undertaking Health Equity Audits.
Skills
Essential
- Excellent verbal and written communications skills, including ability to digest information and draft copy for a variety of platforms to engage a range of audiences.
- Ability to present accurate and precise information, from small local third sector agencies to board level.
- Excellent planning and organisation skills.
- Flexible / ability to work under pressure according to workload.
- Excellent IT skills including the use of Microsoft Office, and web content management skills.
- Ability to work as part of a team and independently.
- Confident, well-organised, flexible, and composed, able to pick up a brief and develop understanding of new topics quickly.
- Self-motivated, robust, and results-orientated and able to motivate and enthuse others.
- Able to build relationships and work collaboratively with internal and external stakeholders.
Personal and people development
Essential
- Resilient and able to work in a high-pressure environment, producing content to a high standard.
- Flexible and enthusiastic.
- Proactive and self-starting.
Communication
Essential
- Effective communication skills in a multidisciplinary team.
- Efficient at managing high volumes of email and other communications.
- Able to represent the organisation effectively on the telephone and face to face.
- Is able to adapt communication to appropriate audiences and ensure inclusive approaches to communication (inclusive of patients).
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Willingness and ability to travel to all trust sites and partner organisations using own transport arrangements.
- Car driver and owner essential - you must have a full driving licence.
- Flexibility to work occasional evenings and weekends, as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
