Job summary
eCARE (EPR) Development Manager
Department: IT
Band 8A
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
The IT Department at Milton Keynes University Hospital NHS Foundation Trust is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust's systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level.
We currently have an opening for an eCARE (EPR) Development Manager, focusing on the development of the Trust's Electronic Patient Record (EPR) system called eCARE (Oracle Cerner Millennium).
The successful post holder will have experience working in a healthcare environment, including the support of staff and the development of Oracle Cerner solutions; they will be at the level of an Oracle Cerner 'Integration Architect' or have equivalent experience.
Main duties of the job
The aim of this role is to define and manage the technical framework used by the eCARE and Back Office teams on an on-going basis.
Responsible for the provision of expert level IT and eCARE technical and development services to the Trust.
Specify, develop and maintain eCARE, requiring the use of expert level technicques and expert knowledge of the programming tools available.
Ensure that a consistent and quality eCARE technical support service is provided to all users, this may require the identification and resolution of highly complex problems.
Create and agree system specifications with Trust staff when necessary. Manage staff and their workloads on an on-going basis. Guide, instruct and mentor all members of the eCARE Development team.
About us
MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Management
Develop and maintain the eCARE Development strategy and align this to associated Trust and IT strategies.
Ensure all team activity is governed and managed in line with current Trust policies and standard operating procedures
Prioritise development requests with business system sponsors ensuring that a healthy customer relationship is maintained at all times.
Use expert knowledge to create viable specifications and communicate what can be very complex solutions to both technical and non-technical staff.
Use expert development skills to produce often complex technical solutions for business system sponsors. Ensure all solutions created conform to development standards as defined in the eCARE Development strategy to include source control, testing , data security, data and application recovery and support and end user documentation.
Create and manage eCARE development project plans through the development project life cycle to include both technical and non-technical work streams.
Ensure along with the business system sponsor that appropriate business continuity plans are established in the event a developed application is unavailable i.e. when system recovery is required.
Manage the application and system maintenance activities performed by the eCARE Development team to ensure that application availability is maximised, systems are robust, and data integrity is maintained and that systems can be recovered in the event of failure quickly and efficiently.
Provide expert level troubleshooting of eCARE issues.
Ensure Trust data is routinely backed up and that system health checks are carried out on a daily basis.
Ensure that detailed eCARE system recovery procedures covering all major functionality that has been developed by the team are made available.
Will be involved in the planning, development, installation and maintenance of eCARE to meet user requirements. Managing, coordinating and prioritising eCAREDevelopment team activities. The post holder will be required to contribute to disaster recovery and business continuity planning and processes and will be required to test these policies. The post holder will be required to manage IT projects through the full project lifecycle of discovery, development, testing, delivery and handover.
Please refer to the job description for further details.
Job description
Job responsibilities
Management
Develop and maintain the eCARE Development strategy and align this to associated Trust and IT strategies.
Ensure all team activity is governed and managed in line with current Trust policies and standard operating procedures
Prioritise development requests with business system sponsors ensuring that a healthy customer relationship is maintained at all times.
Use expert knowledge to create viable specifications and communicate what can be very complex solutions to both technical and non-technical staff.
Use expert development skills to produce often complex technical solutions for business system sponsors. Ensure all solutions created conform to development standards as defined in the eCARE Development strategy to include source control, testing , data security, data and application recovery and support and end user documentation.
Create and manage eCARE development project plans through the development project life cycle to include both technical and non-technical work streams.
Ensure along with the business system sponsor that appropriate business continuity plans are established in the event a developed application is unavailable i.e. when system recovery is required.
Manage the application and system maintenance activities performed by the eCARE Development team to ensure that application availability is maximised, systems are robust, and data integrity is maintained and that systems can be recovered in the event of failure quickly and efficiently.
Provide expert level troubleshooting of eCARE issues.
Ensure Trust data is routinely backed up and that system health checks are carried out on a daily basis.
Ensure that detailed eCARE system recovery procedures covering all major functionality that has been developed by the team are made available.
Will be involved in the planning, development, installation and maintenance of eCARE to meet user requirements. Managing, coordinating and prioritising eCAREDevelopment team activities. The post holder will be required to contribute to disaster recovery and business continuity planning and processes and will be required to test these policies. The post holder will be required to manage IT projects through the full project lifecycle of discovery, development, testing, delivery and handover.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Masters Degree in IT or an IT related discipline or equivalent knowledge and skills gained from previous employment.
- A track record of managing and directing a successful development team.
- Must have expert level skills in eCARE (Cerner Millennium) Configuration
- Project Management - Prince 2 (experience of managing complex development projects)
- Evidence of continuous personal development.
- Must have experience of managing, mentoring and developing staff
Experience
Essential
- Expert level of experience required in mainstream Cerner Millennium / eCARE development techniques
- Experience of leading and directing a successful development and configuration team
- Excellent understanding of current IT standards, capabilities and developments.
- Ability to identify business opportunities from technological advancements in the IT Development arena
- Extensive experience in managing successful development projects.
Desirable
- Experience of creating and maintaining an IT Development strategy in line with overall business drivers.
- Extensive hands on expertise in a broad range of systems acquired through education and work experience and/or theory based learning
Skills
Essential
- Excellent analytical and problem solving skills
- Excellent eCARE / Cerner Millennium skills
- Excellent understanding of Cerner Millennium principles, infrastructure and domain management
- Plan, organise and manage multiple complex activities so that tasks are effectively prioritised and communicated.
- Excellent standard of written and verbal communication
- Excellent team building and mentoring skills
- Commitment to continuous professional development personally and for managed staff.
- Must be able to plan and organise the workload of the entire development team within a dynamic and quickly changing environment
Desirable
- Excellent CCL Skills
- Experience of managing budgets
Personal and people development
Essential
- Self-motivated and able to work to tight deadlines with a flexible and enthusiastic approach to work
- Able to form good working relationships with staff in the Trust and partner organisations
- Willing to develop the skills and knowledge of all managed staff.
- Ability to create and manage a successful team
- Ability to motivate and encourage staff
Communication
Essential
- Ability to interpret and communicate complex technical information to both technical and non-technical staff
- Ability to communicate to both clinical and non-clinical staff at all levels throughout the organization
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Masters Degree in IT or an IT related discipline or equivalent knowledge and skills gained from previous employment.
- A track record of managing and directing a successful development team.
- Must have expert level skills in eCARE (Cerner Millennium) Configuration
- Project Management - Prince 2 (experience of managing complex development projects)
- Evidence of continuous personal development.
- Must have experience of managing, mentoring and developing staff
Experience
Essential
- Expert level of experience required in mainstream Cerner Millennium / eCARE development techniques
- Experience of leading and directing a successful development and configuration team
- Excellent understanding of current IT standards, capabilities and developments.
- Ability to identify business opportunities from technological advancements in the IT Development arena
- Extensive experience in managing successful development projects.
Desirable
- Experience of creating and maintaining an IT Development strategy in line with overall business drivers.
- Extensive hands on expertise in a broad range of systems acquired through education and work experience and/or theory based learning
Skills
Essential
- Excellent analytical and problem solving skills
- Excellent eCARE / Cerner Millennium skills
- Excellent understanding of Cerner Millennium principles, infrastructure and domain management
- Plan, organise and manage multiple complex activities so that tasks are effectively prioritised and communicated.
- Excellent standard of written and verbal communication
- Excellent team building and mentoring skills
- Commitment to continuous professional development personally and for managed staff.
- Must be able to plan and organise the workload of the entire development team within a dynamic and quickly changing environment
Desirable
- Excellent CCL Skills
- Experience of managing budgets
Personal and people development
Essential
- Self-motivated and able to work to tight deadlines with a flexible and enthusiastic approach to work
- Able to form good working relationships with staff in the Trust and partner organisations
- Willing to develop the skills and knowledge of all managed staff.
- Ability to create and manage a successful team
- Ability to motivate and encourage staff
Communication
Essential
- Ability to interpret and communicate complex technical information to both technical and non-technical staff
- Ability to communicate to both clinical and non-clinical staff at all levels throughout the organization
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
