Job summary
Patient Pathway Co-ordinator
Department: Neurology
Band 4 pro rata if part-time
Hours: 29 per week, all MKUH roles will be considered for flexible working
An exciting opportunity has arisen within Patient Access for a part time roles. There is a need for a skilled Patient Pathway Co-ordinator to work within an established team to provide administration support to consultants and Allied Health Professionals, providing an interface for clinical staff and other admin services.
The ideal candidates would have previous medical secretary, clinical administrative and audio typing experience. A working knowledge of E-care, E-referral and Patient Tracking Lists would be an advantage.
The successful post holder will have an essential role in providing safe patient care and ensuring that patients do not breach the 18 weeks target.
So if you like challenges, are a quick learner, work well in a team and have transferrable skills that can be adapted, this could be the right job for you!
Interview date: To be confirmed.
Main duties of the job
To ensure a safe and smooth pathway for all patients, from the point of referral to discharge.
Deliver safe effective and high quality care for every patient. We treat everyone who uses our services with dignity, respect and compassion and we treat each other as we would wish to be treated ourselves.
About us
MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.
Supporting operational teams to deliver an efficient and effective outpatient service.
Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
Identifying process issues and making suggestions for changes.
Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.
Acting as point of contact for GPs, other departments, and stakeholders in relation to queries.
Please refer to the job description for further details.
Job description
Job responsibilities
Proactive coordination of patient pathways in accordance with national and locally defined policies and standards, inclusive of ensuring relevant appointments, diagnostic tests etc are arranged, results are reviewed, escalations to the relevant clinician or team are made, relevant departments are liaised with and MKUH systems are accurately updated.
Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as eCare, Clinic Outcome Forms and the Patient Tracking List (PTL). Taking proactive measures to support delivery within national and locally agreed policies and standards.
Supporting operational teams to deliver an efficient and effective outpatient service.
Responding to queries ensuring that general data protection rules are adhered to, and excellent customer service provided.
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
Identifying process issues and making suggestions for changes.
Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.
Acting as point of contact for GPs, other departments, and stakeholders in relation to queries.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
Desirable
- ECDL qualification or equivalent.
Experience
Essential
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
- Experience of transcribing dictation or copy typing.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills.
- Good customer service skills.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
Desirable
- ECDL qualification or equivalent.
Experience
Essential
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
- Experience of transcribing dictation or copy typing.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail.
- Ability to make decisions using own initiative.
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills.
- Good customer service skills.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
