Head of HR Systems & Services (Maternity cover)

Milton Keynes University Hospital NHS Foundation Trust

Information:

This job is now closed

Job summary

Head of HR Systems & Services, Maternity Cover

Department: Human Resources

Band 8a £50,952 - £57,349 Per annum pro rata

Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working

Are you looking to develop your career within HR Services in the NHS?

Do you have extensive knowledge with e-rostering and ESR? If so, this role is for you!

In this role, you will have three direct reports and will be responsible for leading the following team:-

o HR Systems - where you will ensure maximum benefits are derived from systems and robust service provision is provided trust wide.

o HR Services - which provides a helpdesk service to staff which includes first-line support on general HR queries.

o HR Information - ensuring real time information is available and full interoperability between systems is provided.

In addition, you will be responsible for all HR Systems & Services policies and procedures ensuring they are aligned to best practice in a way that supports a fair and equal culture.

Your master's degree (or equivalent experience), good working knowledge of employment law, managerial experience and experience with ESR and e-Rostering systems will be valuable to the team and support service provision, performance and improvement.

Results from the NHS Staff Survey 2023 results states:

"Administrative and clerical staff at MKUH experience a highly compassionate and inclusive work environment".

Interview Date: 15th July 2024

Main duties of the job

Whilst this role will be based at Witan Gate House, in a modern office in the centre of Milton Keynes, with easy access to the many open green spaces characteristic of this modern town. You may also be required to work at the Trust's main location, or other locations within Milton Keynes.

You will have the opportunity to flexible working patterns enabling you to achieve a healthy work-life balance.

The post holder will effectively manage the delivery of the HR Systems, HR Services and Workforce Information teams. They will lead on HR transformation projects/programmes, ensuring the successful delivery of benefits and efficiencies within the specified constraints of time and cost.

They will work on the continual development of HR Systems and Services.

About us

MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

  • Free on-site parking
  • Free tea and coffee
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Date posted

21 June 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year Per annum pro rata

Contract

Fixed term

Duration

14 months

Working pattern

Full-time

Reference number

430-CORP1451A

Job locations

HR Services (Dept)

Milton Keynes

MK6 5LD


Job description

Job responsibilities

Managing HR Systems

Lead the implementation and development of HR Systems to ensure maximum benefits are derived from systems and robust service provision is provided trust wide. This will include improvements to systems; improving optimisation and usage to improve data quality and decision making, which is pivotal to the delivery of the Trust People strategy and NHS People plan priorities. This will be achieved by:

  • Acting as the e-Rostering & ESR expert user.
  • Ensure the Trust is developing efficiencies through the use of technology, reviewing and assessing system usage/functionality, existing and new modules.
  • Identifying risks and actions as required and review service provision as necessary to facilitate full use of system functionality.
  • Supporting the organisation in the business process change required to implement fully the e-Rostering and ESR functionality.
  • Overseeing the maintenance of HR systems, compliance, policies and procedures ensuring they support the trusts objectives and are applied consistently across the Trust.
  • Monitoring and ensuring achievement of HR systems KPIs; taking corrective action where KPIs are not met.
  • Developing robust multiskilled teams, enabling the provision of system develop and support across the trust.
  • Ensure teams are provided with training and development to enable up to date and agile service provision.
  • To be able to teach/train or coach in formal/informal setting, to encourage the development of new ways of working and to transfer improvement knowledge and skills to staff within HR.
  • Communicating projects benefits, justification and progress to all stakeholders and end users.

HR Services (Helpdesk)

Lead the HR Services team to provide a helpdesk service to staff which includes first-line support on general HR queries with a focus on efficiency, quality and timely delivery of services, as well as a payroll liaison service and temporary staff booking service. This includes working closely with the outsourced payroll provider to provide a timely, accurate and efficient payroll process that meets the needs of the organisation and employees including:

  • Monitoring the service provided by the Organisations external payroll provider to ensure that it meets requirements.
  • Reviewing payroll performance reports and staff over/underpayments.

Workforce information

To lead the Information Team, ensuring real time information is available and full interoperability between systems is provided.

  • Report, analyse, present and interpret workforce information to enable local, regional and national reports and to support the efficient workforce planning process. This includes managing Freedom of Information (FOI) for the Workforce Directorate.
  • Be expert users of ESR and monitor system usage to ensure best practice is being adhered to.

Automation and Improvement

Working with IT colleagues to identify improved ways of working through automation and innovation of approach and supporting the system roll out.

Managing People

Ensures excellent standards of staff management across all staff groups, ensuring staff appraisals and performance development plans are completed and implemented for all staff and that their mandatory training requirements are fulfilled as a priority.

Demonstrating Personal Qualities

  • Ensures own professional and personal development demonstrating self-awareness and willingness to continually learn and develop.
  • Acts with integrity and treats others with respect at all times.
  • Acts as a role model to demonstrate the Trusts values and behaviours at all times.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Job description

Job responsibilities

Managing HR Systems

Lead the implementation and development of HR Systems to ensure maximum benefits are derived from systems and robust service provision is provided trust wide. This will include improvements to systems; improving optimisation and usage to improve data quality and decision making, which is pivotal to the delivery of the Trust People strategy and NHS People plan priorities. This will be achieved by:

  • Acting as the e-Rostering & ESR expert user.
  • Ensure the Trust is developing efficiencies through the use of technology, reviewing and assessing system usage/functionality, existing and new modules.
  • Identifying risks and actions as required and review service provision as necessary to facilitate full use of system functionality.
  • Supporting the organisation in the business process change required to implement fully the e-Rostering and ESR functionality.
  • Overseeing the maintenance of HR systems, compliance, policies and procedures ensuring they support the trusts objectives and are applied consistently across the Trust.
  • Monitoring and ensuring achievement of HR systems KPIs; taking corrective action where KPIs are not met.
  • Developing robust multiskilled teams, enabling the provision of system develop and support across the trust.
  • Ensure teams are provided with training and development to enable up to date and agile service provision.
  • To be able to teach/train or coach in formal/informal setting, to encourage the development of new ways of working and to transfer improvement knowledge and skills to staff within HR.
  • Communicating projects benefits, justification and progress to all stakeholders and end users.

HR Services (Helpdesk)

Lead the HR Services team to provide a helpdesk service to staff which includes first-line support on general HR queries with a focus on efficiency, quality and timely delivery of services, as well as a payroll liaison service and temporary staff booking service. This includes working closely with the outsourced payroll provider to provide a timely, accurate and efficient payroll process that meets the needs of the organisation and employees including:

  • Monitoring the service provided by the Organisations external payroll provider to ensure that it meets requirements.
  • Reviewing payroll performance reports and staff over/underpayments.

Workforce information

To lead the Information Team, ensuring real time information is available and full interoperability between systems is provided.

  • Report, analyse, present and interpret workforce information to enable local, regional and national reports and to support the efficient workforce planning process. This includes managing Freedom of Information (FOI) for the Workforce Directorate.
  • Be expert users of ESR and monitor system usage to ensure best practice is being adhered to.

Automation and Improvement

Working with IT colleagues to identify improved ways of working through automation and innovation of approach and supporting the system roll out.

Managing People

Ensures excellent standards of staff management across all staff groups, ensuring staff appraisals and performance development plans are completed and implemented for all staff and that their mandatory training requirements are fulfilled as a priority.

Demonstrating Personal Qualities

  • Ensures own professional and personal development demonstrating self-awareness and willingness to continually learn and develop.
  • Acts with integrity and treats others with respect at all times.
  • Acts as a role model to demonstrate the Trusts values and behaviours at all times.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

Essential

  • Educated to Master's degree level or equivalent.
  • PRINCE2 or similar project management qualification.
  • E-Rostering training qualification or equivalent on the job experience.
  • ESR training qualification or equivalent on the job experience.
  • Management qualification or equivalent on the job experience.
  • Level 7 CIPD qualification or equivalent.

Experience

Essential

  • Extensive experience of planning, managing and delivering complex projects.
  • Extensive experience of implementing ESR & e-Rostering systems.
  • Extensive experience of managing HR teams in a healthcare environment.
  • Experience of workforce/roster planning.
  • Experience of HR change/transformation projects.
  • Experience of working across organisational boundaries.
  • Experience of managing technology for business uses.
  • Experience of working within a project and change management environment.
  • Experience of delivering projects within a healthcare setting environment.
  • Experience of Risk Management.
  • Experience in the building and management of relationships with customers, stakeholders and suppliers.
  • Experience and knowledge of the NHS.

Skills

Essential

  • In depth knowledge of e-rostering & ESR systems.
  • Excellent, communication, interpersonal, organisational and presentation skills.
  • Able to promote and facilitate change.
  • Ability to problem solve and articulate findings in report format.
  • In depth knowledge in the practical application of project management methodologies.
  • Knowledge and understanding of strategic issues within the healthcare environment and how HR IT can influence them
  • Methodical, organised, analytical with problem solving capabilities.
  • Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information.
  • Excellent written and oral communication skills.
  • Able to establish collaborative working relationships with a wide range of internal and external stakeholders.
  • Ability to prioritise and manage own workload with minimal supervision.
  • Can deal with conflict proactively.
  • Ability to discuss and explain technical issues to non-technical staff.
  • Able to monitor and appraise individual and organisational performance.
  • Knowledge and understanding of Information Governance

Communication

Essential

  • Exceptional communication.
  • Ability to engage and influence at a senior level.

Specific requirements

Essential

  • Ability to generate and implement ideas
  • Able to work with limited or no supervision.
  • Self-motivated.
  • Ability to work effectively under pressure.
  • Well organised and lead by example
  • Ability to work to deadlines within budget.
  • Pragmatic approach to problem resolution.
  • Punctual and reliable.
  • Able to perform the duties of the post with reasonable aids and adaptations.
Person Specification

Qualifications and knowledge

Essential

  • Educated to Master's degree level or equivalent.
  • PRINCE2 or similar project management qualification.
  • E-Rostering training qualification or equivalent on the job experience.
  • ESR training qualification or equivalent on the job experience.
  • Management qualification or equivalent on the job experience.
  • Level 7 CIPD qualification or equivalent.

Experience

Essential

  • Extensive experience of planning, managing and delivering complex projects.
  • Extensive experience of implementing ESR & e-Rostering systems.
  • Extensive experience of managing HR teams in a healthcare environment.
  • Experience of workforce/roster planning.
  • Experience of HR change/transformation projects.
  • Experience of working across organisational boundaries.
  • Experience of managing technology for business uses.
  • Experience of working within a project and change management environment.
  • Experience of delivering projects within a healthcare setting environment.
  • Experience of Risk Management.
  • Experience in the building and management of relationships with customers, stakeholders and suppliers.
  • Experience and knowledge of the NHS.

Skills

Essential

  • In depth knowledge of e-rostering & ESR systems.
  • Excellent, communication, interpersonal, organisational and presentation skills.
  • Able to promote and facilitate change.
  • Ability to problem solve and articulate findings in report format.
  • In depth knowledge in the practical application of project management methodologies.
  • Knowledge and understanding of strategic issues within the healthcare environment and how HR IT can influence them
  • Methodical, organised, analytical with problem solving capabilities.
  • Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information.
  • Excellent written and oral communication skills.
  • Able to establish collaborative working relationships with a wide range of internal and external stakeholders.
  • Ability to prioritise and manage own workload with minimal supervision.
  • Can deal with conflict proactively.
  • Ability to discuss and explain technical issues to non-technical staff.
  • Able to monitor and appraise individual and organisational performance.
  • Knowledge and understanding of Information Governance

Communication

Essential

  • Exceptional communication.
  • Ability to engage and influence at a senior level.

Specific requirements

Essential

  • Ability to generate and implement ideas
  • Able to work with limited or no supervision.
  • Self-motivated.
  • Ability to work effectively under pressure.
  • Well organised and lead by example
  • Ability to work to deadlines within budget.
  • Pragmatic approach to problem resolution.
  • Punctual and reliable.
  • Able to perform the duties of the post with reasonable aids and adaptations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

HR Services (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)


Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

HR Services (Dept)

Milton Keynes

MK6 5LD


Employer's website

https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)


For questions about the job, contact:

Assistant Director of HR Services

Helen Bass

Helen.Bass@mkuh.nhs.uk

Date posted

21 June 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year Per annum pro rata

Contract

Fixed term

Duration

14 months

Working pattern

Full-time

Reference number

430-CORP1451A

Job locations

HR Services (Dept)

Milton Keynes

MK6 5LD


Supporting documents

Privacy notice

Milton Keynes University Hospital NHS Foundation Trust's privacy notice (opens in a new tab)