Job summary
IT Back Office Analyst
Department: IT
Band 5 - £28,407 - £34, 581 per annum
Hours : 37.5 hours per week, all MKUH roles will be considered for flexible working
We currently have an opening for an IT Back Office Team Analyst to be a part of the Trust's Back Office team. You will be an integral part of a team that provides technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCare) to most Trust staff and to external organizations. Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required.
If you are keen to work in a friendly team of like-minded professionals, then please apply now.
Interview date: 03 June 2024
Main duties of the job
The post holder will provide IT Back Office support services to all staff covering the Trust's existing Patient Administration (PAS) / Electronic Patient Record (eCARE) system and the mainstream IT systems and technologies deployed around the Hospital campus.
The post holder will require a good understanding of the needs and requirements of the user community together with an in-depth knowledge of the operation and configuration of the Trust's currently deployed PAS / eCARE system to ensure that it supports the Trust's business processes and objectives on an on-going basis.
Expertise on the current PAS/eCARE will have been gained through direct experience and attendance on mandatory technical training programs as approved by the software vendor and where applicable the associated NHS governing body.
The post holder will also be required to configure, test, and assist in the deployment of any PAS/eCARE system upgrades that the business needs to implement ensuring that system integrity and availability is not compromised at any time.
In addition, the post holder will require an understanding of the current systems and processes in use throughout the Organisation and be able to support other IT support groups in their use.
In support of these core activities the post holder will be expected to develop and maintain operational procedures and implement system rules and policies to ensure systems continue to always operate effectively.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE development team, IT project team, eCare Training team, the Registration Authority, and the Information team.
- Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business.
- Participate in meetings relating to the PAS /eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations.
- Maintain, support, and develop the Trusts currently deployed PAS/eCARE system which is the main electronic patient record system used within the Hospital. This system is mission critical to the business.
- Develop and run test scripts to validate any system modifications and upgrades that will be released to the Organisation as and when required.
Please refer to Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
- Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE development team, IT project team, eCare Training team, the Registration Authority, and the Information team.
- Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business.
- Participate in meetings relating to the PAS /eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations.
- Maintain, support, and develop the Trusts currently deployed PAS/eCARE system which is the main electronic patient record system used within the Hospital. This system is mission critical to the business.
- Develop and run test scripts to validate any system modifications and upgrades that will be released to the Organisation as and when required.
Please refer to Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Knowledge of NHS PAS / eCARE systems.
- Completed mandatory eCARE/PAS training courses where applicable
Desirable
- Knowledge of NHS business functions.
- Knowledge of NHS business administrative functions
- Understanding of NHS terminology
Experience
Essential
- Extensive NHS experience working with PAS and eCARE systems.
- In depth knowledge of PAS / eCARE solutions
- Previous experience of design, build and testing of NHS computer systems.
Desirable
- Experience of working on projects
- Experience of working within an organisation operating an ITIL framework
Skills
Essential
- Ability to work without direct supervision.
- Ability to communicate difficult and often complex information in a concise and sympathetic manner.
- Ability to liaise with all levels of staff across the Organisation
- Be able to manage complex requests and set up new requests on the system.
- Ability to prioritise workload to meet Organisations requirements.
- Ability to construct test scripts and record outcomes of tests on software releases.
- Ability to review and manipulate data as required.
- Ability to produce reports for senior levels within the Organisation on the usage and quality of the data.
- Excellent inter personal skills
Desirable
- Have a good eye for detail and be well organised.
- Ability to set up and maintain paper based or computerised filing system.
- Ability to concentrate in a busy environment.
Personal and people development
Essential
- Self-motivated and able to work to tight deadlines with a flexible approach to work.
- Form good working relationships with staff in the Trust as well as other partner organisations.
- Ability to establish personal credibility with clinical and other staff.
- Ability to remain calm and composed in high pressure situations.
- Self-motivated and able to work to tight deadlines with a flexible approach to work
- Able to form good working relationships with staff in the Trust and partner organisations
- Willing to develop own skills and knowledge
- Ability to work as a member of a team
- Excellent inter-personal skills
Communication
Essential
- Ability to interpret and communicate complex technical information to both technical and non-technical staff
- Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organisation
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Knowledge of NHS PAS / eCARE systems.
- Completed mandatory eCARE/PAS training courses where applicable
Desirable
- Knowledge of NHS business functions.
- Knowledge of NHS business administrative functions
- Understanding of NHS terminology
Experience
Essential
- Extensive NHS experience working with PAS and eCARE systems.
- In depth knowledge of PAS / eCARE solutions
- Previous experience of design, build and testing of NHS computer systems.
Desirable
- Experience of working on projects
- Experience of working within an organisation operating an ITIL framework
Skills
Essential
- Ability to work without direct supervision.
- Ability to communicate difficult and often complex information in a concise and sympathetic manner.
- Ability to liaise with all levels of staff across the Organisation
- Be able to manage complex requests and set up new requests on the system.
- Ability to prioritise workload to meet Organisations requirements.
- Ability to construct test scripts and record outcomes of tests on software releases.
- Ability to review and manipulate data as required.
- Ability to produce reports for senior levels within the Organisation on the usage and quality of the data.
- Excellent inter personal skills
Desirable
- Have a good eye for detail and be well organised.
- Ability to set up and maintain paper based or computerised filing system.
- Ability to concentrate in a busy environment.
Personal and people development
Essential
- Self-motivated and able to work to tight deadlines with a flexible approach to work.
- Form good working relationships with staff in the Trust as well as other partner organisations.
- Ability to establish personal credibility with clinical and other staff.
- Ability to remain calm and composed in high pressure situations.
- Self-motivated and able to work to tight deadlines with a flexible approach to work
- Able to form good working relationships with staff in the Trust and partner organisations
- Willing to develop own skills and knowledge
- Ability to work as a member of a team
- Excellent inter-personal skills
Communication
Essential
- Ability to interpret and communicate complex technical information to both technical and non-technical staff
- Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organisation
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
