Job summary
Patient Pathway Administrator / receptionist
Department: Cancer Centre
Band 3
Hours: 37.5per week, all MKUH roles will be considered for flexible working
We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our Cancer Centre. You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.
You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.
This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.
Interview date: 17.05.2024
Main duties of the job
- Responsible for entering accurate data onto the patient access system via Consultant proforma's / instructions, following the patient access policy, in accordance with patient choice.
- Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing.
- Act as a point of contact to listen to patients' queries and concerns and pass then to the appropriate areas.
- Ensure that all patient entries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process.
- Ensure patients red notes are available for clinics and treatment appointments.
We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.
Opportunities to develop both clinical & managerial skills & for further study.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Please refer to the attached Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
Please refer to the attached Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Basic computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable
- Excellent prioritizing skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good standard of education
- Basic computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable
- Knowledge of medical and clinical terms and issues
Experience
Essential
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable
- Excellent prioritizing skills
Personal and people development
Essential
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable
- Initiative and common sense
Communication
Essential
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
