Job summary
Patient Pathway Support Administrator - Lung Function
Department: Respiratory / Lung Function Unit
Salary: £22,816 - £24,336 per annum
Hours: Full Time - 37.5 hours per week, all MKUH roles will be considered for flexible working
We have an exciting opportunity for a Patient Pathway Administrator to join the MKUH Lung Function Unit.
You will be responsible for providing efficient and effective administrative support to the Consultants and Physiologists to facilitate a smooth patient pathway. This involves booking patients into both outpatient and inpatient appointments in accordance with Trust and national targets and policies and ensuring Standard Operating Procedures (SOPs) are being adhered to, escalating any identified amendments to the CSU Manager.
You will ensure high levels of patient and clinician satisfaction are being met, by being an accessible, customer focussed and knowledgeable point of contact on all booking related matters.
If you are looking for a new challenge and believe you can make a difference, applying for this position will be an opportunity to be part of a team who are building an exciting and dynamic service.
For further details, discussion or an informal visit, please contact:
Daniel Hicks (Respiratory Physiologist)Daniel.Hicks@mkuh.nhs.uk
Nicola Quinn (Service Manager, Internal Medicine)Nicola.Quinn@mkuh.nhs.uk
Interview date: 28/02/2024
Main duties of the job
To work as part of a multidisciplinary team within the Clinical Service Unit (CSU), under the direction of the CSU Patient Pathway Manager (CSU PPM) and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly in support of the Patient Pathway Co-ordinator (PPC).
To be responsible for providing efficient and effective administrative support to the consultants and their teams within the CSU to facilitate a smooth patient pathway.
To build a comprehensive working knowledge of all specialties within the CSU to deliver an efficient multi-specialty typing and support service.
To book patients into both outpatient and inpatient appointments in accordance with Trust and national targets and policies.
To ensure Standard Operating Procedures (SOPs) are being adhered to, escalating any identified amendments to the CSU Manager.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact on all booking related matters.
The post holder will be expected to rotate between CSU's and duties on an as required basis and will need to develop skills in all areas of administrative functions that support the patient pathway.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
Job description
Job responsibilities
- Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
- Maintain an accurate database of cancelled outpatient activity (by hospital and/or patient) and lost capacity, to include number of patients and reason for cancellation.
- Supports the investigation of patient DNAs and deferrals, communicating the results to the Consultants and PPC as appropriate, updating CRS and waitlists accordingly.
- Cancellations communicate the details to the Clinician ensuring that all information is available. Notify the General Practitioner and update CRS and waitlists.
- Co-ordinate and book any specialist requirements for patients ensuring that capacity is proactively and efficiently used.
- Liaise with any type of grade of staff as may be necessary. Liaise with patients and their relatives, GPs, and other relevant agencies.
Please refer to the attached Job Description and Person Specification for more details on the role and responsibilities.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Job description
Job responsibilities
- Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
- Maintain an accurate database of cancelled outpatient activity (by hospital and/or patient) and lost capacity, to include number of patients and reason for cancellation.
- Supports the investigation of patient DNAs and deferrals, communicating the results to the Consultants and PPC as appropriate, updating CRS and waitlists accordingly.
- Cancellations communicate the details to the Clinician ensuring that all information is available. Notify the General Practitioner and update CRS and waitlists.
- Co-ordinate and book any specialist requirements for patients ensuring that capacity is proactively and efficiently used.
- Liaise with any type of grade of staff as may be necessary. Liaise with patients and their relatives, GPs, and other relevant agencies.
Please refer to the attached Job Description and Person Specification for more details on the role and responsibilities.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
- Working knowledge of the local Patient Access Policy
- Understanding of confidentiality in the workplace
- Knowledge of medical terminology
Desirable
- ECDL qualification or equivalent
- Knowledge of Choose & Book and Millennium system
- Data protection Act 1998
- Understanding of NHS plan and waiting targets
Experience
Essential
- Relevant customer care work experience or previous clerical experience
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Experience of transcribing dictation or copy typing
Desirable
- Clerical experience in a health care environment
- Worked within a hospital environment
Skills
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
- Good administrative skills
- Good all round communication skills
- Good customer service skills
- Strong organisational skills with ability to prioritise
- Good attention to detail
- Ability to make decisions using own initiative
Personal and people development
Essential
- Must be able to work as an integral member of a team
- Have a flexible and positive approach to work
- Must have a professional attitude/appearance and be courteous at all times
Communication
Essential
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
- Working knowledge of the local Patient Access Policy
- Understanding of confidentiality in the workplace
- Knowledge of medical terminology
Desirable
- ECDL qualification or equivalent
- Knowledge of Choose & Book and Millennium system
- Data protection Act 1998
- Understanding of NHS plan and waiting targets
Experience
Essential
- Relevant customer care work experience or previous clerical experience
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
- Experience of transcribing dictation or copy typing
Desirable
- Clerical experience in a health care environment
- Worked within a hospital environment
Skills
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Excellent word processing skills / computer skills
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors
- Good administrative skills
- Good all round communication skills
- Good customer service skills
- Strong organisational skills with ability to prioritise
- Good attention to detail
- Ability to make decisions using own initiative
Personal and people development
Essential
- Must be able to work as an integral member of a team
- Have a flexible and positive approach to work
- Must have a professional attitude/appearance and be courteous at all times
Communication
Essential
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
