Job summary
Appointment Coordinator
Department: Imaging
Band 3
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
You will be responsible for providing an efficient and effective appointment system within the Imaging department. This involves dealing with all Imaging appointment requests from Health Centres, GP's, Out-Patient Clinics, and Wards.
You will be required to provide general administrative support to the department and book appointments with the patient by telephone and letter. This is a challenging roll but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.
Please note that this post is subject to an initial probationary period on six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.
Main duties of the job
This is a key 'shop window' post, involving the provision of an effective and efficient appointments service for all persons attending imaging as a result of GP, health centre, outpatient and inpatient referrals.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
To gain a thorough knowledge of the hospital CRS and Radiology CRIS and PACs computer systems to book appointments, look up patient notes and images and update and amend or add patient information. Particular care is required as the department uses a number of operating systems that are interdependent.
Although the post is located within a specific area of the Imaging department: a working knowledge of other areas of the Imaging appointment and reception areas will be required. Specific duties may be amended over time in response to the changing needs of the department.
This involves a whole range of tasks including receiving and booking in patients, registering new patients on to the hospital CRS system, scanning request cards, and electronically allocating and distributing reporting. You will be liaising with the general public and staff at all levels and helping with any queries they may have.
- Returning incomplete or inappropriate requests to the referring clinician.
- Booking appointments for specialist imaging ensuring that, where appropriate, clinical priorities are observed.
- Ensuring that patients are booked for the correct procedure in the appropriate area, liaising with the radiologists, radiographers or sonographers if necessary.
- Ensuring that relevant information and appointment details are sent out to patients in a timely fashion and transport is arranged if required.
- Monitoring the pending and surveillance/screening lists to ensure that future appointments are scheduled and booked in a timely fashion.
Please refer to the job description for further details.
Job description
Job responsibilities
To gain a thorough knowledge of the hospital CRS and Radiology CRIS and PACs computer systems to book appointments, look up patient notes and images and update and amend or add patient information. Particular care is required as the department uses a number of operating systems that are interdependent.
Although the post is located within a specific area of the Imaging department: a working knowledge of other areas of the Imaging appointment and reception areas will be required. Specific duties may be amended over time in response to the changing needs of the department.
This involves a whole range of tasks including receiving and booking in patients, registering new patients on to the hospital CRS system, scanning request cards, and electronically allocating and distributing reporting. You will be liaising with the general public and staff at all levels and helping with any queries they may have.
- Returning incomplete or inappropriate requests to the referring clinician.
- Booking appointments for specialist imaging ensuring that, where appropriate, clinical priorities are observed.
- Ensuring that patients are booked for the correct procedure in the appropriate area, liaising with the radiologists, radiographers or sonographers if necessary.
- Ensuring that relevant information and appointment details are sent out to patients in a timely fashion and transport is arranged if required.
- Monitoring the pending and surveillance/screening lists to ensure that future appointments are scheduled and booked in a timely fashion.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- 3 GCSE A-C passes of which 1 must be English. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience.
Experience
Essential
- Data inputting- Ability to input and retrieve information on a computerized system.
- At least 6 months previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role
Skills
Essential
- Computer Literacy
- Good written and verbal communication skills
- Effective team worker
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills.
Personal and people development
Essential
- Must be adaptable.
- Able to work under pressure
- Have a professional attitude
- Good team spirit
- Proactive attitude
- Friendly disposition
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good interpersonal and communication skills.
- Ability to communicate with staff at all levels
- Able to work under pressure and deal with difficult situations with patience, diplomacy, maturity and empathy.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- 3 GCSE A-C passes of which 1 must be English. Alternatively candidates must be able to demonstrate a level of knowledge gained from previous satisfactory clerical experience.
Experience
Essential
- Data inputting- Ability to input and retrieve information on a computerized system.
- At least 6 months previous experience in an administrative and/or client facing support role
- Knowledge of Microsoft packages especially Word and Excel
Desirable
- Previous experience in the NHS in an administrative and/or patient facing support role
Skills
Essential
- Computer Literacy
- Good written and verbal communication skills
- Effective team worker
- Ability to prioritize
- Ability to maintain a professional attitude in a pressured environment
- High quality customer service skills.
Personal and people development
Essential
- Must be adaptable.
- Able to work under pressure
- Have a professional attitude
- Good team spirit
- Proactive attitude
- Friendly disposition
Communication
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good interpersonal and communication skills.
- Ability to communicate with staff at all levels
- Able to work under pressure and deal with difficult situations with patience, diplomacy, maturity and empathy.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
