Job summary
Healthcare Assistant
Department: Accident and Emergency
Band 3
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
We are looking for highly motivated and passionate individuals to join our team as Senior Healthcare Assistants. This is a fantastic opportunity to join a busy team where you will be able to use your clinic skills and expertise to help patients in an acute emergency setting. Milton Keynes A&E is a vibrant place to work with a culture of learning and excellence where you will be able to develop and progress in your career.
Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.
Main duties of the job
The role of the senior healthcare assistant is to assist the nursing team and support Junior healthcare assistants in the delivery of safe effective care to the patient.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
- To assist all team members as required in the direct delivery of patient care. Undertake/assist in personal care duties for patients when required. Ensure privacy and dignity is maintained.
- Utilise appropriate moving and handling aids to reduce the risk of injury to the patient and themselves.
- To have knowledge of clinical observations, glucose monitoring and urinalysis and an understanding of the correct escalation process, making judgements on when to report patient conditions to a senior member of staff.
- To assist in the induction of new staff within the department, demonstrating duties to new starters. Lead in setting an example to new starters to ensure safe and effective care.
- To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
- Communicate factual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.
Please refer to the job description for further details.
Job description
Job responsibilities
- To assist all team members as required in the direct delivery of patient care. Undertake/assist in personal care duties for patients when required. Ensure privacy and dignity is maintained.
- Utilise appropriate moving and handling aids to reduce the risk of injury to the patient and themselves.
- To have knowledge of clinical observations, glucose monitoring and urinalysis and an understanding of the correct escalation process, making judgements on when to report patient conditions to a senior member of staff.
- To assist in the induction of new staff within the department, demonstrating duties to new starters. Lead in setting an example to new starters to ensure safe and effective care.
- To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.
- Communicate factual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- GCSE level Maths & English or equivalent knowledge
- The above to include Maths and English
- CARE Certificate
- Awareness of NHS policies
- Awareness of infection control issues
- Understanding of Health and Safety in the workplace
Desirable
- Demonstrated further learning- apprenticeship, higher development award, NVQ level 3 relevant to healthcare.
- Assessors training/certificate
Experience
Essential
- Minimum of 6 months experience in a care setting.
- Previous NHS experience
- Experience of working in a team
Desirable
- Experience in supporting education/leadership in a team
- Experience in an acute setting/ED environment
Skills
Essential
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping/IT skills
- Ability to work under pressure
- Ability to prioritise/delegate tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives.
- Good time management
- Ability to support junior members of staff to develop
- Competent in skills such as Electrocardiogram, phlebotomy & cannulation, Plastering, venous blood gas sampling, minor injuries skills.
Desirable
- Awareness of the care certificate and MKUH standards
Personal and people development
Essential
- Adaptable
- Sense of humour
- Work under pressure
- Professional attitude
- Team spirit
- Strong Interpersonal skills
- Proactive attitude
- Presentable
- Friendly disposition
Desirable
- Further professional ambition
- Ability to motivate and lead staff
Communication
Essential
- Good verbal communication
- Clear spoken and written English
- Able to show empathy and respect for families and patients
- Able to work alongside the multidisciplinary team, carrying out instructions and feeding back information.
- Able to document care provided and use trust documentation within trust policy and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable
- Able to feedback on assessments undertaken.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Able to work flexible hours.
Person Specification
Qualifications and knowledge
Essential
- GCSE level Maths & English or equivalent knowledge
- The above to include Maths and English
- CARE Certificate
- Awareness of NHS policies
- Awareness of infection control issues
- Understanding of Health and Safety in the workplace
Desirable
- Demonstrated further learning- apprenticeship, higher development award, NVQ level 3 relevant to healthcare.
- Assessors training/certificate
Experience
Essential
- Minimum of 6 months experience in a care setting.
- Previous NHS experience
- Experience of working in a team
Desirable
- Experience in supporting education/leadership in a team
- Experience in an acute setting/ED environment
Skills
Essential
- Ability to demonstrate commitment to high standards of care
- Accurate record keeping/IT skills
- Ability to work under pressure
- Ability to prioritise/delegate tasks effectively at short notice
- Caring in a professional manner towards patients and their relatives.
- Good time management
- Ability to support junior members of staff to develop
- Competent in skills such as Electrocardiogram, phlebotomy & cannulation, Plastering, venous blood gas sampling, minor injuries skills.
Desirable
- Awareness of the care certificate and MKUH standards
Personal and people development
Essential
- Adaptable
- Sense of humour
- Work under pressure
- Professional attitude
- Team spirit
- Strong Interpersonal skills
- Proactive attitude
- Presentable
- Friendly disposition
Desirable
- Further professional ambition
- Ability to motivate and lead staff
Communication
Essential
- Good verbal communication
- Clear spoken and written English
- Able to show empathy and respect for families and patients
- Able to work alongside the multidisciplinary team, carrying out instructions and feeding back information.
- Able to document care provided and use trust documentation within trust policy and guidelines.
- Able to feedback to staff on safe and effective practice.
Desirable
- Able to feedback on assessments undertaken.
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Able to work flexible hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
