Job summary
Security Officer(s)
Department Security & Car Parks
Band 3
The post holder will be required to work 12 hrs on rotating shifts. The post holder will be required to perform a wide range of duties related to the Security function within the trust.
Post holders will ensure a high standard of service delivery in relation to security and car-park functions. Duties will include security patrols, operating CCTV, responding to code victor immediate assistance calls, assisting the Police with their enquiries and contributing to the reduction in criminal activity on site.
Post holders will be required to work without supervision and use a high level of initiative in decision making.
We are looking for someone with the ability to think quickly on their feet, able to use their initiative and sometimes make difficult decisions. They will be required to work closely with managers of all levels, including Executive Directors. They must have a friendly personality but also able to be firm if required.
The closing date for applications is 29 August 2023, interviews will be on Wednesday 13th & Thursday 14th September 2023. If you require further information, please contact Alan Brooks or Amy Rowling on 01908 995966.
Main duties of the job
The post holder will be required to perform a wide range of duties related to the Security Function within the trust. Post holders will ensure a high standard of service delivery in relation to security and car-park functions. Duties will include security patrols, operating CCTV, responding to code victor, assisting the Police with their enquiries and contributing to the reduction in criminal activity on site.
Post holders will be required to work without supervision and use a high level of initiative in decision making.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Security Related Tasks
- Work closely on clinical areas with patients who demonstrate abusive and aggressive actions towards staff and other patients
- Patrol the site as directed according to the needs of the Trust in order to best protect staff, patients, visitors and Trust property
- Evict undesirable persons from the Trust premises using minimal force; or to restrain these individuals when necessary and appropriate in order to protect members of the public, staff or Trust property in accordance with British law.
- Use CCTV monitoring equipment in order to improve security of Trust premises and to provide evidence to external agencies where necessary and appropriate.
Car-park Related Duties
- Patrol of car-parks and external grounds, ensuring the prevention and reduction of crime and re-assurance of staff and visitors. Reporting vehicle offences and contraventions
- Reporting of any faults or break-down. Assisting with the functionality of barriers out of hours.
Other Duties
- Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills.
- Undertake any training and personal development as required in relation to the job, to meet the demands of the post and changes in law.
- Communicate effectively to all levels of the organisation and with the general public.
- Ensure the effective completion of all paperwork and maintain accurate auditable records.
- Issue and collate information relating to user surveys, audits and service initiatives.
- Maintain high standards of personal presentation and hygiene during the performance of their duties.
Please refer to the job description for further details.
Job description
Job responsibilities
Security Related Tasks
- Work closely on clinical areas with patients who demonstrate abusive and aggressive actions towards staff and other patients
- Patrol the site as directed according to the needs of the Trust in order to best protect staff, patients, visitors and Trust property
- Evict undesirable persons from the Trust premises using minimal force; or to restrain these individuals when necessary and appropriate in order to protect members of the public, staff or Trust property in accordance with British law.
- Use CCTV monitoring equipment in order to improve security of Trust premises and to provide evidence to external agencies where necessary and appropriate.
Car-park Related Duties
- Patrol of car-parks and external grounds, ensuring the prevention and reduction of crime and re-assurance of staff and visitors. Reporting vehicle offences and contraventions
- Reporting of any faults or break-down. Assisting with the functionality of barriers out of hours.
Other Duties
- Understand and manage situations which may arise as a result of stress related issues when dealing with patients, visitors and staff. Such incidents will require high levels of diplomacy, tact and negotiating skills.
- Undertake any training and personal development as required in relation to the job, to meet the demands of the post and changes in law.
- Communicate effectively to all levels of the organisation and with the general public.
- Ensure the effective completion of all paperwork and maintain accurate auditable records.
- Issue and collate information relating to user surveys, audits and service initiatives.
- Maintain high standards of personal presentation and hygiene during the performance of their duties.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- A good general standard of education or a minimum of 2 years relevant experience in the industry
- Certificate in Control and restraint techniques
Experience
Essential
- Use of Microsoft office and database applications
Desirable
- 2 years experience in NHS, public sector organisation or relevant experience.
- CCTV and Access Control - 2 years
Skills
Essential
- To work on own initiative, plans, organises and manages own workload and that of others. Prioritise duties at short notice.
- Flexible and mature in approach to carrying out duties according to circumstance
- Excellent communication skills at all levels
- To have high levels of tact and diplomacy, and to demonstrate assertiveness when required to resolve situations.
- Physically fit and able to stand most of the day
- Understand, recognise and be sensitive to situations that potentially could become major incidents and pose a threat to individuals and the organisation.
- To be able to manage conflicting demands and prioritise workload, especially when working alone.
- To be able to manage conflicting demands and prioritise workload, especially when working alone.
Personal and people development
Desirable
- Committed to lifelong learning and use of knowledge management.
Communication
Essential
- Excellent communication skills across all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Person Specification
Qualifications and knowledge
Essential
- A good general standard of education or a minimum of 2 years relevant experience in the industry
- Certificate in Control and restraint techniques
Experience
Essential
- Use of Microsoft office and database applications
Desirable
- 2 years experience in NHS, public sector organisation or relevant experience.
- CCTV and Access Control - 2 years
Skills
Essential
- To work on own initiative, plans, organises and manages own workload and that of others. Prioritise duties at short notice.
- Flexible and mature in approach to carrying out duties according to circumstance
- Excellent communication skills at all levels
- To have high levels of tact and diplomacy, and to demonstrate assertiveness when required to resolve situations.
- Physically fit and able to stand most of the day
- Understand, recognise and be sensitive to situations that potentially could become major incidents and pose a threat to individuals and the organisation.
- To be able to manage conflicting demands and prioritise workload, especially when working alone.
- To be able to manage conflicting demands and prioritise workload, especially when working alone.
Personal and people development
Desirable
- Committed to lifelong learning and use of knowledge management.
Communication
Essential
- Excellent communication skills across all levels
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
