Job summary
HR Services Administrator
Department: Human Resources
Band 3 £22,816 to £24,336 per annum
Hours: 30 per week, all MKUH roles will be considered for flexible working (Must be available to work weekends on a rota system)
An exciting opportunity for a part time HR Services Administrator has arisen within our busy multifunctional HR Services Team. The successful candidates will provide a comprehensive first level, customer focused front-line service to employees and managers who require assistance with HR transactions, such as Payroll, Temporary Staffing (Bank) requirements, Locum bookings and other general HR Help Desk support including answering phone calls and answering email queries. In addition, the post holder will support the maintenance and usage of the computerised Payroll and HR information systems.
HR Services is a busy 7 day working department that works towards strict deadlines, it is therefore essential that the successful candidates can work well under pressure, while always maintain a pleasant and professional attitude. You will hold excellent communication and inter-personal skills and be available to work up to 8-hour shifts Mon to Fri between the hours of 8am to 5pm in addition to working Saturday & Sunday mornings 8:30am to 12:30pm on a rota basis. For every two shifts you work on the weekend you get a day off during the week. Excellent for weekday errands!
Interview date: 29/08/2023
Main duties of the job
The post holder will work in the Human Resources Services Team and will provide a comprehensive first level, customer focused front-line service, to employees who require assistance with HR transactions, such as payroll, temporary staffing requirements and course bookings made via Electronic Staff Record (ESR). In addition, the post holder will support the maintenance and usage of the computerised payroll and HR information systems.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Communication
- Communicates by email, phone, and face to face.
- Communicates with HR team members, payroll staff, finance staff and Trust staff at all levels.
- Provides and receives information in both standard as well as complex format. i.e. communicates/relays pay and tax information to employees in response to basic queries. Delivers basic training or support to users.
- Acts as liaison between Trust and third-party payroll provider for basic queries.
- Act as first point of contact for users for all HR Services Team queries.
- Resolves basic user queries where possible by:
- Querying and providing data (subject to authority to share data).
- Liaising with third parties (such as external payroll provider) to identify a resolution.
- Triage complex user queries to the relevant HR team member for resolution.
Analytical and Judgmental Skills/ Freedom to Act
- Act as first point of contact for all HR Team queries.
- Resolve basic user queries where possible by:
- Querying and providing HR Systems data (subject to authority to share data)
- Liaising with third parties (such as external payroll provider) to identify a resolution
- Triage complex user queries to the relevant HR team member for resolution.
- Whilst the post is responsible to the HR Services Supervisor, there is a degree of autonomy, as assigned tasks are usually seen through to completion with little or no supervision and the post holder will address user queries to the best of their knowledge.
- Works within Organisational policies and timetables, taking advice from HR Services Supervisor as required.
Please refer to the job description for further details.
Job description
Job responsibilities
Communication
- Communicates by email, phone, and face to face.
- Communicates with HR team members, payroll staff, finance staff and Trust staff at all levels.
- Provides and receives information in both standard as well as complex format. i.e. communicates/relays pay and tax information to employees in response to basic queries. Delivers basic training or support to users.
- Acts as liaison between Trust and third-party payroll provider for basic queries.
- Act as first point of contact for users for all HR Services Team queries.
- Resolves basic user queries where possible by:
- Querying and providing data (subject to authority to share data).
- Liaising with third parties (such as external payroll provider) to identify a resolution.
- Triage complex user queries to the relevant HR team member for resolution.
Analytical and Judgmental Skills/ Freedom to Act
- Act as first point of contact for all HR Team queries.
- Resolve basic user queries where possible by:
- Querying and providing HR Systems data (subject to authority to share data)
- Liaising with third parties (such as external payroll provider) to identify a resolution
- Triage complex user queries to the relevant HR team member for resolution.
- Whilst the post is responsible to the HR Services Supervisor, there is a degree of autonomy, as assigned tasks are usually seen through to completion with little or no supervision and the post holder will address user queries to the best of their knowledge.
- Works within Organisational policies and timetables, taking advice from HR Services Supervisor as required.
Please refer to the job description for further details.
Person Specification
Qualifications
Essential
- 2 Passes In a level 3 qualification or equivalent for example a-Level grade A* to D, or NVQ Level 3 Pass.
Desirable
- Willingness to study further undertaking a relevant qualification such as NVQ level 3, or CIPD Level 3 or Equivalent.
Experience
Essential
- Must be able to demonstrate the ability to work as a team.
- Must be able to demonstrate communication skills both written and verbal.
- Work in a timely manner adhering to deadlines set
Desirable
- Working with HR, Payroll & Recruitment Systems.
Knowledge and Skills
Essential
- Knowledge and understanding of Microsoft Office Products.
- European Computer Driving License (ECDL) or Equivalent Experience
- Ability to process large quantities of data in an accurate and timely manner.
Desirable
- Knowledge of Human Resource Systems, Payroll and Recruitment Systems
Personal and People Development
Essential
- Able to work effectively on own initiative and as part of a team.
- Ability to work flexibly and prioritise own workload with support of supervisor.
- Use of computerized systems, including ESR, E-Rostering & Microsoft Office.
Communication
Essential
- Good communication skills
Specific Requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Ability to travel independently as and when required to fulfil the role.
- Able to attend meetings as and when required.
Person Specification
Qualifications
Essential
- 2 Passes In a level 3 qualification or equivalent for example a-Level grade A* to D, or NVQ Level 3 Pass.
Desirable
- Willingness to study further undertaking a relevant qualification such as NVQ level 3, or CIPD Level 3 or Equivalent.
Experience
Essential
- Must be able to demonstrate the ability to work as a team.
- Must be able to demonstrate communication skills both written and verbal.
- Work in a timely manner adhering to deadlines set
Desirable
- Working with HR, Payroll & Recruitment Systems.
Knowledge and Skills
Essential
- Knowledge and understanding of Microsoft Office Products.
- European Computer Driving License (ECDL) or Equivalent Experience
- Ability to process large quantities of data in an accurate and timely manner.
Desirable
- Knowledge of Human Resource Systems, Payroll and Recruitment Systems
Personal and People Development
Essential
- Able to work effectively on own initiative and as part of a team.
- Ability to work flexibly and prioritise own workload with support of supervisor.
- Use of computerized systems, including ESR, E-Rostering & Microsoft Office.
Communication
Essential
- Good communication skills
Specific Requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Ability to travel independently as and when required to fulfil the role.
- Able to attend meetings as and when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
