Job summary
Operational Manager - MSK CSU
Band 8a
Full time - 37.5 hours per week
The division of surgery is looking to recruit a driven, self-motivated individual who has aspirations of achieving divisional general manager status within the next 3- 5 years. The ideal candidate will have a proven track record in service development together with illustrating the ability to lead and manage a team to maximum productivity. This successful candidate will need to demonstrate a number of interpersonal skills alongside having experience within human resources, finance, and staff management whilst also being able to develop and maintain an environment of trust, diversity, and inclusion within the division.
For more information please contact:
Luca Seminerio - Deputy Associate Director of Operations for Surgery
Luca.Seminerio@mkuh.nhs.uk
Dr. Andrew Cooney - Consultant Anaesthetist / CSU Lead for MSK
Andrew.Cooney@mkuh.nhs.uk
Interview date: 26/07/2023
Main duties of the job
Ensures efficient and effective delivery of services for the achievement of quality, efficiency, cost effectiveness and improved clinical outcomes.
Supports the implementation of the CSU risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reducing clinical risk, whilst maximising clinical effectiveness within a safe and healthy environment.
Develop and co-operates effective reporting arrangements within the speciality / department management teams to accurately record and monitor performance against local and national targets and pro-actively manage any variances.
Provide performance reports to support the monthly CSU review board and implement action plans to rectify any deviation in the planned performance.
To line manage a team of CSU staff.
About us
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible workingopportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Ensuring patient safety through assessing and managing the risk to patients associated with service developments, balancing economic considerations with the need for patient safety.
Critically evaluating through being able to think analytically, conceptually and to identify where services can be improved working individually or as part of a team.
Encouraging improvement and innovation by creating a climate of continuous service improvement.
Facilitating transformation by actively contributing to change processes that lead to improving healthcare.
Produces and present business service development plans which will enhance patient care and meet the changing healthcare demands.
Supports clinical to deliver service re-design projects that delivery improved clinical outcomes for patients, reduced waiting times and more efficient use of resources.
Please refer to the job description for further details.
Job description
Job responsibilities
Ensuring patient safety through assessing and managing the risk to patients associated with service developments, balancing economic considerations with the need for patient safety.
Critically evaluating through being able to think analytically, conceptually and to identify where services can be improved working individually or as part of a team.
Encouraging improvement and innovation by creating a climate of continuous service improvement.
Facilitating transformation by actively contributing to change processes that lead to improving healthcare.
Produces and present business service development plans which will enhance patient care and meet the changing healthcare demands.
Supports clinical to deliver service re-design projects that delivery improved clinical outcomes for patients, reduced waiting times and more efficient use of resources.
Please refer to the job description for further details.
Person Specification
Qualifications and Knowledge
Essential
- Master's degree or management knowledge acquired through training and experience equivalent to masters level
- Evidence of continuous professional development
- Project management qualification e.g. PRINCE II
Experience
Essential
- Significant specialist experience in an operational management post in the NHS
- Proven track record of meeting national targets
- Knowledge and understanding of the duties imposed on the Trust by legislation, NHS policy and priorities and the requirement of corporate governance
- A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant experience of managing staff Demonstrate evidence of sound
- NHS experience in a senior manager role with significant experience of dealing with complex issues
- Demonstrable experience of successfully managing projects Project management
- Proven success in business planning and in the development and implementation of complex strategic plans
Skills
Essential
- A proven ability to obtain and consistently achieve results and targets
- Proven ability to deal with wide range of data and information and take appropriate decisions from it
- A proven ability to come up with flexible and creative solutions to difficult problems
- Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
- Proven ability to influence and change those groups
- Proven ability of leading change through people
- Excellent communication an interpersonal skills - ability to negotiate, influence in difficult and contentious situations
- A strong commitment to openness, honesty and inclusiveness
- Working knowledge of MS Office for typing, amending and proof reading documents
- Self-management/Personal integrity
- Ability to analyse complex problems and develop practical solutions
- Excellent interpersonal skills and the ability to influence others
- Excellent communication skills, both verbal and written
- Ability to challenge and influence a range of internal and external stakeholders
Personal & People Development
Essential
- Self-confident and uses this to lead, involve and challenge others as appropriate
- Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and set backs
- Displays a strong motivation and commitment to success
- Ensures personal, professional behaviour and integrity at all times
- Delegates appropriately setting clear and achievable targets and monitoring against required outcomes
- Develops constructive relationships and networks within the organisation and outside
- Ensures that the success of individuals and teams is recognised and valued
- Able to use a range of management styles as appropriate
- Experience of managing and developing others
- Evidence of Continuous Professional Development
Communication
Essential
- Promotes the building of effective teams and collaboration between teams
- Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments
- Supports teams to continually review services and seek improvements
Specific Requirements
Essential
- Service and Project Management
- Service and Quality Improvement
- Equality and Diversity
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Master's degree or management knowledge acquired through training and experience equivalent to masters level
- Evidence of continuous professional development
- Project management qualification e.g. PRINCE II
Experience
Essential
- Significant specialist experience in an operational management post in the NHS
- Proven track record of meeting national targets
- Knowledge and understanding of the duties imposed on the Trust by legislation, NHS policy and priorities and the requirement of corporate governance
- A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
- Proven success in managing operational change, whilst maintaining high standards of quality
- Significant experience of managing staff Demonstrate evidence of sound
- NHS experience in a senior manager role with significant experience of dealing with complex issues
- Demonstrable experience of successfully managing projects Project management
- Proven success in business planning and in the development and implementation of complex strategic plans
Skills
Essential
- A proven ability to obtain and consistently achieve results and targets
- Proven ability to deal with wide range of data and information and take appropriate decisions from it
- A proven ability to come up with flexible and creative solutions to difficult problems
- Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
- Proven ability to influence and change those groups
- Proven ability of leading change through people
- Excellent communication an interpersonal skills - ability to negotiate, influence in difficult and contentious situations
- A strong commitment to openness, honesty and inclusiveness
- Working knowledge of MS Office for typing, amending and proof reading documents
- Self-management/Personal integrity
- Ability to analyse complex problems and develop practical solutions
- Excellent interpersonal skills and the ability to influence others
- Excellent communication skills, both verbal and written
- Ability to challenge and influence a range of internal and external stakeholders
Personal & People Development
Essential
- Self-confident and uses this to lead, involve and challenge others as appropriate
- Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and set backs
- Displays a strong motivation and commitment to success
- Ensures personal, professional behaviour and integrity at all times
- Delegates appropriately setting clear and achievable targets and monitoring against required outcomes
- Develops constructive relationships and networks within the organisation and outside
- Ensures that the success of individuals and teams is recognised and valued
- Able to use a range of management styles as appropriate
- Experience of managing and developing others
- Evidence of Continuous Professional Development
Communication
Essential
- Promotes the building of effective teams and collaboration between teams
- Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments
- Supports teams to continually review services and seek improvements
Specific Requirements
Essential
- Service and Project Management
- Service and Quality Improvement
- Equality and Diversity
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
