Deputy Head of IT Technical Services

Job responsibilities

This is a senior technical role leading the successful operation and development of the IT Infrastructure. The post holder requires excellent communication and problem solving skills to manage an incident to resolution, managing technical resources, working with other IT support resources and third party suppliers to completion where necessary.

Please refer to the Job Description for full details.

Qualifications and knowledge

Essential

• Masters level qualification or equivalent in computer science or related field or equivalent experience.
• Technical accreditation in at least two or more of the following; CCNA\CCNA Data Centre, CCNP, CCP-N, VCP or equivalent experience.
• Evidence of continuing professional development.
• ITIL Foundation Certificate

Desirable

• Prince2
• Foundation/Practitioner Certificate.
• Cisco Certified Design Associate (CCDA).
• Cisco Certified Network Associate- Wireless (CCNAW).

Experience

Essential

• At least five years experience working in an enterprise scale, Data Centre network.
• Strong grasp of TCP/IP, routing, switching, and routing protocols.
• Advanced knowledge of Cisco network and telephony hardware and software.
• Excellent understanding of Cisco Nexus technology.
• Advanced hands on configuration skills with network devices.
• Advanced troubleshooting of network connectivity and routing issues.
• Management of network Incidents, Events and Alerts.
• Advanced technical management of escalations from teams and other departments.
• Cloud services such as Azure/AWS
• Advanced theoretical and enterprise knowledge across two or more information technology platforms: Database administration, Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware
• Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management.
• Significant experience in leading highly complex technical problems to resolution, including managing external suppliers
• Significant experience in delivery of technical projects.
• Experience in assisting with report writing, operating procedures, options appraisals, risk analysis.
• Experience of Office 365 administration

Skills

Essential

• Experience of Cisco ISE, ASA/FirePower Firewalls, VPN and IPSec tunnel configuration and management. Experience of implementing network monitoring solutions.
• Deployment and use of monitoring tools for proactive infrastructure management. Extensive knowledge of maintaining and troubleshooting networks.
• NAS / SAN storage infrastructures.
• Network security and protection systems such as Cloud, encryption, firewalls, certificates, mail & web filtering, AV, IPS
• Working in Microsoft Active Directory/Azure AD Infrastructure environments and Microsoft Windows desktop operating systems and office
• Cisco core products including routing, switching, hardware, support, fibre networking.
• Solid in-depth experience of supporting, administering and designing enterprise networks. Cisco CCNP/CCIE or equivalent experience. Desktop and Server virtualisation technologies experience.
• Windows desktop operating systems and office application environments. Storage technologies.

Personal and people development

Essential

• Ability to travel across sites, training courses. meetings and conferences
• Methodical, logical and numerate. Patient and flexible, able to operate as part of a team, accepting others' opinions as being as valid as her/his own.

Communication

Essential

• Requires excellent communication skills both verbal and written and have the ability to communicate effectively, both formally and informally to all levels of staff
• Ability to interpret and communicate complex technical information to both technical and non-technical staff
• Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization
• Ability to interpret and communicate complex technical information to both technical and non-technical staff

Specific requirements

Essential

• Able to perform the duties of the post with reasonable aids and adaptations

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).