Receptionist - Emergency Department

Job summary

Emergency Department Receptionist - Part Time 30 hours per week

Are you looking for varied shift work in a fast-paced environment, with excellent learning opportunities and no two days the same? If so, we would love to hear from you.

We are looking for a motivated and reliable Receptionist to join our Emergency Department Reception Team. This is a busy, 24-hour service where you will play a vital role in supporting patients arriving via GP referral, ambulance, or self-presentation.

The Emergency Department operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. The role therefore requires flexibility to support a range of shift patterns across these service hours.

We are currently offering a part-time vacancy and provide a supportive and welcoming environment within an enthusiastic and committed team of receptionists and clinical staff. This is an excellent opportunity to develop your skills while working in a dynamic and rewarding setting.

Main duties of the job

• To provide an efficient and comprehensive administration and reception service, supporting the Emergency Departments clinical teams.
• To provide front of house services to patients and relatives in a professional and sensitive manner ensuring confidentiality at all times
• To deal with all Emergency Department telephone and email queries
• Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients, taking into account the severity of the complaint, and ensure clinical staff are aware of their arrival as necessary.
• Provide empathy when dealing with highly sensitive areas, such as relations of very poorly or deceased patients, or with sensitive health conditions.
• To undertake any clerical duties as deemed necessary and reasonable, working autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking support if appropriate.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.