Head & Neck Cancer Patient Navigator

Job summary

We are looking for a compassionate, organised, and highly motivated individual to support patients, their families, and carers as they navigate the Head & Neck Cancer pathway.

We are looking for2 x 22.5 hours per week job share.

Days will be 1 x Mon, Tue, Wed and 1 x Wed, Thu, Fri.

In this vital role, you will help ensure our service remains truly patient-centred--providing timely, co-ordinated care, clear communication, and consistent support throughout every stage of the cancer journey.

As a key member of the multidisciplinary team, you will:

• Act as a central point of contact for patients, families, and carers, offering guidance and reassurance throughout the pathway
• Work closely with Consultants, Cancer Nurse Specialists, Managers, and Booking Teams to identify and resolve delays
• Closely manage the Patient Tracking List (PTL), escalating issues and helping maximise available clinical capacity
• Support the smooth running of the service by providing regular feedback to both clinical and non-clinical teams

We are seeking someone with excellent organisational abilities, strong interpersonal and communication skills, and a caring, sensitive approach. You will play an essential part in making sure every patient receives the best possible experience within the shortest, safest timeframe.

Main duties of the job

Main duties and responsibilitieso To carry out all administrative and clerical duties within the department in anefficient and confidential mannero Track & chase diagnostic investigations and appointments for all patients on theHead & Neck Cancer pathway within the appropriate timeframes, updatingCancer360 regularlyo Attend any weekly PTL meetings, and update team of any delays to the patient'spathwayo Track urgent requested CT/MRI/ PET & US scanso Book new and follow up appointments for the H&N cancer patientso Prepare the weekly RUH and BRI Head & Neck cancer MDTs. E-mail MDToutcomes to the patient's GPo Maintain the Spreadsheet for all new Head & Neck cancer referralso To track post treatment scans & book appropriate f/up OPAso Track & chase surgical/tertiary hospital investigationso Prepare any Head & Neck cancer MDT business meetings and take minutes ofmeeting

o To carry out any other admin duties as requested by Line Manager

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in thetop 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.