Maternity Administrator

Job summary

Are you an experienced Administrator who would like to make a difference to support our multidisciplinary team within the Maternity Services at the Royal United Hospitals Bath?

As the first point of contact for our patients and visitors - both in person and over the phone - you'll play a vital role in creating a welcoming and professional experience. That's why excellent communication skills and a friendly, approachable manner are essential for this role.

You will be covering reception duties, ensuring patient records are updated and provide full clerical services to the team.

This role is based in our Bath Birthing Centre, Mary ward and Antenatal Clinic at the RUH. This post may require you to work weekends/ nights.

Main duties of the job

Providing administrative support to the our maternity teams:

• Provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives.
• Provide relevant information to Women and relatives clearly and in a way that they understand.
• Answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate whist updating patient electronic record.
• Liaise with Nurses, Doctors, GP's and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the women.
• Maintain the Hospital Electronic Tracking System for the tracing of health record
• Maintain woman's details /appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients.
• Support the Reception staff and other members of the multidisciplinary team in an efficient and courteous manor: checking in and checking out women and their families visiting the outpatient department.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.