Job summary
To be responsible for the day to day running of Cardiology appointments including patient queries, general queries and booking appointments. The post involves contact with patients, relatives and members of the general public, therefore the team strive to provide an efficient and friendly appointment service to all.
Main duties of the job
To be responsible for managing own workload on a daily basis. This includes:
working independently to ensure waiting lists and appointments are booked efficiently
the timely prioritisation and triage of referrals and waiting lists (including liaison with multidisciplinary clinical teams)
maintaining accurate pending lists for appointments
providing accurate monthly waiting time data
Ensuring all referrals are actioned
requesting patient notes from the RUH and other hospitals
undertaking all administrative tasks including scanning paperwork, emailing and filing
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
To be responsible for identifying and managing capacity issues which in turn maintains operational efficiency, ensuring additional lists (with the correct staffing) are put in place.
Ensure accurate data handling. To note urgent and other requests which may require priority treatment and book accordingly
1. To communicate effectively with patients, relatives and all disciplines of staff in order to ensure an efficient and effective service. Relaying messages, in a polite and helpful manner, taking independent action as appropriate. To include telephone and email queries.
To check all patient details, safety alerts and special requirements, liaising with GP surgeries, other hospitals and consultant secretaries as necessary. Ensure that any change of patient details are made promptly and accurately at the point of referral or appointment confirmation.
To be responsible for contacting patients by telephone. Raising safety issues with the relevant clinical modality lead as necessary.
To be responsible for aspects of private patient appointments, liaising with therelevant teams and consultants as necessary, in accordance with the Trusts private patient policy and departmental procedure.
Contribute ideas and initiatives towards creating and maintaining an effective and efficient service. Making best use of IT and being involved with the changing technology as this becomes available
To be responsible for keeping WLI and additional ad hoc lists updated, ensuring lists are booked, staff are informed and appointment slots fully utilised.
Other related duties including keeping documents and information leaflets in stock for multiple appointment letters, emailing information (in accordance with Trust policy) and sorting post
To provide cross-cover within the Cardiology Department as and when the service requires (including Reception).
Job description
Job responsibilities
To be responsible for identifying and managing capacity issues which in turn maintains operational efficiency, ensuring additional lists (with the correct staffing) are put in place.
Ensure accurate data handling. To note urgent and other requests which may require priority treatment and book accordingly
1. To communicate effectively with patients, relatives and all disciplines of staff in order to ensure an efficient and effective service. Relaying messages, in a polite and helpful manner, taking independent action as appropriate. To include telephone and email queries.
To check all patient details, safety alerts and special requirements, liaising with GP surgeries, other hospitals and consultant secretaries as necessary. Ensure that any change of patient details are made promptly and accurately at the point of referral or appointment confirmation.
To be responsible for contacting patients by telephone. Raising safety issues with the relevant clinical modality lead as necessary.
To be responsible for aspects of private patient appointments, liaising with therelevant teams and consultants as necessary, in accordance with the Trusts private patient policy and departmental procedure.
Contribute ideas and initiatives towards creating and maintaining an effective and efficient service. Making best use of IT and being involved with the changing technology as this becomes available
To be responsible for keeping WLI and additional ad hoc lists updated, ensuring lists are booked, staff are informed and appointment slots fully utilised.
Other related duties including keeping documents and information leaflets in stock for multiple appointment letters, emailing information (in accordance with Trust policy) and sorting post
To provide cross-cover within the Cardiology Department as and when the service requires (including Reception).
Person Specification
Experience
Essential
- Experience of working in Administration
Desirable
Experience
Essential
- Ability to perform basic functions of Microsoft Office
Desirable
- Pro-active and takes responsibility
Person Specification
Experience
Essential
- Experience of working in Administration
Desirable
Experience
Essential
- Ability to perform basic functions of Microsoft Office
Desirable
- Pro-active and takes responsibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
