Receptionist - Respiratory

Job summary

Your role will involve working front of house alongside an HCA, greeting patients and visitors in an efficient, kind and sensitive manner (as some of these patients will be facing a potential cancer diagnosis or have a life-limiting condition) and working as a key member of the wider outpatient team.

Your duties will include entering data onto the hospital patient administration system (Millennium), booking appointments, making/receiving telephone calls from patients, GPs and other healthcare professionals, booking transport and other administrative duties associated with the role.

You will be expected to be flexible when required, in order to cover reception colleagues' annual or unexpected leave.

We are looking for candidates who have good computer skills, a cheerful and proactive approach and multi-tasking skills due to ever-changing priorities. An approachable, professional person with exceptional organisational skills and the ability to learn would suit this post.

Main duties of the job

Answer all telephone inquiries, taking action as appropriate, checking voice messages. Make, rebook or cancel appointments as necessary on our hospital appointments system. Ensure all patients are advised of a follow-up appointment with reasonable notice or after negotiation with the patient.

Maintain patient details and appointments efficiently on the patient administration system (Millennium). This will include the occasional registration of patient referral letters. Assist in calling patients to ensure that they will attend their appointments in order to keep DNA ratesdown.

To have or gain a thorough working knowledge of our Millennium appointments system and carrying out/updating training where necessary. To ensure that patient confidentiality is observed and adhered to at all times whether in person or by telephone. To be professional at all times particularly those patients attending LIFT clinics (cancer clinics). To be flexible to the needs of the department (such as when another receptionist is on leave) to ensure cover and smooth-running of the main reception desk in liaison with the lead secretary and lead receptionist.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.