Pharmacy Receptionist - Band 2

Job summary

Assist the Pharmacy team, under the supervision of a registered pharmacy professional, i.e. a Pharmacist or Pharmacy Technician, in providing a high quality service to patients, Healthcare Professionals, other service users. To greet all visitors to the department and assist with their enquiry, answer telephone calls and direct or support as required. To effectively use the Webtracker system. Take part in the management of stock; ensure department consumables are replenished and ordered. Ensure filing is completed and archived as per policy. Ensure the working environment is kept clean, tidy, in accordance with SOPs, Health and Safety and adhere to the Trust waste management policy. Support the Pharmacy Operations Manager and Dispensary Manager in the delivery of an effective, efficient and professional pharmacy service.

Main duties of the job

Dispensary Duties

1. To greet all visitors to the department in a polite and friendly manner.
2. To add prescriptions to the Webtracker as they are received on the printer
3. To politely and professionally answer all telephone calls to the department
4. To replenish department consumables and order as required
5. To file all paperwork as per policy and prepare items for archiving. Ensure a positive and professional image of RUH Pharmacy in a helpful and polite manner.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.