Admin Manager/Patient Pathway Manager

Job summary

The Admin Manager/Patient Pathway Manager (PPM) is the first point of contact for all administrative queries in the Department. You will be is responsible for supporting, leading and developing a large administrative team as well as being responsible for managing patient pathways.

As Admin Manager/PPM, you will be responsible for the line management of the administration team and medical secretaries who support the running of the Department. We are looking for someone who is an excellent role model, can support staff with training and development and inspire the team to work to continuously improve the patient experience and ensure that the Department runs smoothly.

As an Admin Manager/PPM, you will be a valued member of our diverse team. You will make a difference by ensuring that the administrative function of the Department operates smoothly so that our doctors and nurses are supported in their work, and patients have a good experience. You will also ensure that patient waiting time targets are met to ensure patients are seen in a timely manner.

This post offers exciting opportunities for experienced admin managers who are looking to further develop their knowledge and skills. Previous postholders in this role have progressed into senior positions in the Trust, such as Senior Speciality Managers and project managers.

If you feel you have the skills required for this role, we want to hear from you!

Main duties of the job

• To support the Senior Speciality Manager in providing leadership and line management to the Department's administrative team.
• This includes providing development opportunities andregular 1-1s and leading by example to support the morale of the team.
• To be the main point of contact for the secretarial, administrative and clerical services supporting patient activity in the Department.
• To monitor patient pathways in accordance with Government Access Targets, Elective Recovery Targets and the Trust's Patient Access Policy.
• To provide support in the operational activity across the speciality on meeting patient access targets.
• To manage the Departmental rotas, including Admin, Theatres, Consultant and On-Call.
• Acting as the administrative lead and point of contact for low-level PALS queries.
• Investigating all administrative aspects of formal complaints to be fed back to the Speciality Triumvirate.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in thetop 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.